My wife and I treated ourselves to business class trip to Orlando to celebrate my retirement. Outbound from Gatwick was superb. But return so far from Orlando is dire. And both flights cost the same so should have the same experience.
From check in we were met by all I can describe as a giggling baffoon at the desk. We were entitled to 4 32 kg bags in the hold. We had 3 bags (23kg , 27kg and 33kg). We were forced to unpack and reload luggage in the queue. Ok my fault for 1 bag being overweight slightly but really. Then they had sat us in totally separate seats which we had to ask to be moved together. Then security which at Gatwick business class entitled us to a fast track but in Orlando we just joined the normal 45 minute queue for security. Ok we held it together as we knew we were going to enter the club lounge of solace fairly soon. OMG. The lounge is rubbish. Absolutely packed . No seats for twenty minutes until a crowd cleared for a flight. Complimentary drinks are limited. Food is dire. Choice of two or three hot dishes but what I would expect from an eat all you can eat £20 Buffett but worse. And now I hear our flight is delayed to 12pm and the lounge closes at 9pm I believe. We really are not snobs but when our flights in business class have cost over £5000 you kind of expect a very special experience. This club lounge in orlando is rubbish I can’t get over it. No crisps , no nibbles. What a rip off British airways and I do hold BA to account as they are responsible for their end to end service and should vet every stage of the customer experience.

Forced to check in my 10kg and then they lost it. Will never fly with BA again. Worst flying experience I’ve had in a long while.

I had a very disheartening experience flying with British Airways recently. Firstly, the staff at boarding were outright rude, lacking any sense of customer service or professionalism. This immediately set a negative tone for the flight.

Additionally, the airline’s policy on restroom access significantly impacted my comfort and convenience during the flight. Passengers without a First Class ticket were not allowed to use the bathrooms at the front of the plane, causing unnecessary congestion and discomfort. This rule resulted in long queues of over 15 people waiting for the two toilets at the back of the plane. The corridor was constantly crowded, making it difficult for passengers to navigate to and from their seats.

At one point, due to the cramped conditions in the corridor, a fellow passenger was forced to stand extremely close to me, invading my personal space significantly as others attempted to squeeze by. This was not only uncomfortable but also completely unacceptable. Imagine having an overweight person's ass squeezing on your face while he attempts to make space for a fellow passenger to walk by to get back to his seat.

Overall, my flight experience with British Airways was far from satisfactory. The treatment and policies displayed a lack of respect and consideration for passengers. I hope the airline reevaluates its customer service approach and policies to improve the experience for all passengers in the future.

Absolutely awful. We paid for extra leg room on the A380 upper deck. Staff were rude and old and no management at all. Freezing cold and we regret every minute with BA. Never again 😒

We flew out on Sunday 7th April to Orlando, we took off on time, the cabin crew were very smart, friendly and professional. I would definitely book with BA flying to Orlando again as they fly into the new Terminal C which is much nicer, it is less busy and quicker to get through customs.
The entertainment was very good, a wide selection of films and programmes.
The food was not very good and BA seem to have got stingy with the food and drinks, they only did 2 drinks service for our 9 hour flight, unlike other airlines which do 3, they used to provide a magnum ice cream in the afternoon but now it is only a tiny pack of 2 dinky jammy dodgers. Unlike a rival airline that has a grazing store, BA advertise they offer more but this wasn’t mentioned or appeared to be available.
The light meal before landing was either a chicken or vegetarian hot pastry which was the size of a smaller sausage roll, it wasn’t very nice and nothing else was given, no sweet cake or hot drinks as the hot water machine was broken. A rival airline provides afternoon tea with a sandwiches, warm scone, jam and clotted cream plus hot drink.
There was only one toilet on either side of the plane for midway down the plane, normally there are two each side, it also seemed the premium economy had to use these toilets as well.
We were disappointed with the food and drinks I was shocked at how bad and lack of extras they provided for such a long flight.
I think they should charge less for a ticket, just provide drinks and we could take our own food. The children’s meals seemed to be ok.
The trouble with British Airways they seem to be forever cancelling their flights and they cancelled our return flight only 1 day before we were due to fly home causing horrendous stress on a Saturday evening whilst in Florida. With no UK phone service available because of time difference.
We have had another flight for June with BA cancelled now as well.