It used to be a decent airline; now delays are common with little information during them. The seats are way less comfortable than easyJet; and it is basically like flying with Ryanair paying more and with less flexibility to get even an emergency exit seat. The question is why would you use this airline for a short flight? You shouldn’t, really. What it was and what it is for an airline that is now worse than the low cost airlines.

The very first step in the aircraft, they invited with Vanakkam (Tamil greetings). Omg woww. Loved it. Then instructions was said in Tamil. Best airways for elderly people.

Very unorganized system. We have been standing in the line for 1 hr and the line hasn't moved while there is another line moved quickly next ro us. When we asked the reason, the agent was responding that we can switch the line. They do not have any representative to guide their passengers. They open the booth an hour before boarding and they are few people and very slow. There is no way to self service system to print the boarding pass. Seats are old, small for aperson in my body size 5.5 hight. Entertainment system was broken, no volume not enough options, toilet was not working and the full plane stuck with 2 toilets for over 10 hours of flight time. Food was horrible. They have to upgrade their system. It is 21st century for god sake. Embarrassing for british airway.

Even though we were second in the que to book in, somehow I was chosen to be downgraded. Since then, 2 months ago I have been fighting for compensation without success. This really can't be correct

In December I travelled in group to South Africa. On our way back our second flight was cancelled from London to Brussels.
Everybody from our group made a claim for compensation. So did I but untill this day I’m still waiting for a respons. Today I checked the status of my claim and the only thing I can see is that the case is closed. I tried to get more information true the live chat option but the only respons I got is that the case is still waiting to be reviewed and I have to wait for a few days.
The final conclusion is that after 4 months my case is still not solved and It’s impossible to find someone that is willing to help you.
Most of the claims made by people from the group I have travelled with are long resolved (also those who submitted weeks after me).
Disappointed traveler