Very unorganized system. We have been standing in the line for 1 hr and the line hasn't moved while there is another line moved quickly next ro us. When we asked the reason, the agent was responding that we can switch the line. They do not have any representative to guide their passengers. They open the booth an hour before boarding and they are few people and very slow. There is no way to self service system to print the boarding pass. Seats are old, small for aperson in my body size 5.5 hight. Entertainment system was broken, no volume not enough options, toilet was not working and the full plane stuck with 2 toilets for over 10 hours of flight time. Food was horrible. They have to upgrade their system. It is 21st century for god sake. Embarrassing for british airway.

Even though we were second in the que to book in, somehow I was chosen to be downgraded. Since then, 2 months ago I have been fighting for compensation without success. This really can't be correct

In December I travelled in group to South Africa. On our way back our second flight was cancelled from London to Brussels.
Everybody from our group made a claim for compensation. So did I but untill this day I’m still waiting for a respons. Today I checked the status of my claim and the only thing I can see is that the case is closed. I tried to get more information true the live chat option but the only respons I got is that the case is still waiting to be reviewed and I have to wait for a few days.
The final conclusion is that after 4 months my case is still not solved and It’s impossible to find someone that is willing to help you.
Most of the claims made by people from the group I have travelled with are long resolved (also those who submitted weeks after me).
Disappointed traveler

I have never had a flight where the attendants were so welcoming and attentive. I was travelling alone for my 40th birthday and a BIG shout out to Sabrina, Michelle, Sarah and Georgia for my birthday card and gift.
The service was fantastic, they couldn’t do enough and I hope to be on a flight one day with them all again! Thank you girls ! Cem x

Paid for a 14 hour long flight ticket which includes use of the in-flight entertainment system. Ended up in a seat where the in-flight entertainment system was malfunctioning and could not be used at all.

Flight attendants sought to perform a "service recovery" through their customer relations team. Contacted by the said team slightly more than a week later with an offer of an eVoucher that can only be used in purchasing additional flight tickets with BA. Explained to them that I had no intentions of travelling again within the next two years so I had no use of an eVoucher and sought for an alternative form of compensation instead, something that could really be useful instead.

Rahul from Customer Relations simply brushed my request off as them unable to offer any alternate "gesture of goodwill". What the fk. Compensation in British Airways is a matter of "goodwill". You die in a plane crash on a British Airways flight and compensation to your family is a matter of British Airways' "goodwill". Fking sht of an airline.

Pay for a ticket but don't get what you paid for in full. Compensation is one that requires you to spend even more money on the airline (so that they can disappoint you further). An ultimately self-serving, inconsiderate, undiscerning and insincere compensation. Which in itself isn't even anything they feel guilty or remorseful about, because any compensation is a "gesture of goodwill", something you don't deserve in their view. Piece of sht.