Traveled long haul with BA yesterday on holiday to Cancun, it was the worst long haul flight I have ever been on !!
The seats were very cramped, we had 1 drink service and 1 food service and were then told that there was no beer. Wine, spirits, soft drinks available as they had all gone, this was about 3 hours into a 10 hour flight !! All that was available was water and orange juice !! Don’t get me wrong I didn’t want to be drunk but I like 3 or 4 wines on the flight at the start of my holiday !! Also booked a children’s meal but didn’t get that either ! Not looking forward to the return flight Won’t be booking BA again !

My initial flight was delayed causing me to get the next one quite late. Trying to rush to the gate I was told before I got there that I needed to be moved to the next flight which was no one's fault. I then got through and my flight was still boarding so I tried to use my ticket and they said it was too late and I couldn't be changed back. This was a bit frustrating so I made a complaint online and the staff took a month to just say it's air traffic control and nothing can be done, clearly didn't read that I was complaining about being moved to a different flight when I didn't need to be. Flight itself was ok but horrendous customer service and admin. Would not recommend

British Airways service and support for delays is beyond abysmal. My flight got delayed from Dublin going into London due to weather conditions and that's fine. But this delayed my trip by 14 hours. BA were not even present to offer overnight stay. The best that they gave me was 6 euros in refreshments. Will not recommend them for this utterly poor and disappointing service. Absolutely disgruntled.

A short flight from London to Rome. Brilliant service. Will certainly travel with British Airways again. Great staff, comfortable flight.

I don’t event wanna give one start.
The service here is the worst I ever experienced in my life.
I got business class seat from Los Angeles to London (BA268) Of course, the flight got delayed as always so I got noticed the connect flight to Edinburgh was canceled and we had to wait 6 hours for next one so I still needed to take some rest before landing. One of the cabin crew asked me to give him a blanket back before landing. Anyone else around me wasn’t asked but I gave it to him.

5 minutes later, he came back and asked me to give him a bed sheet back next. I gave it to him and said go ahead.
I was wearing my headphone but he asked me to take it off and said “Your attitude, Is there any problem?”

I was so confused what he said because the problem was obviously HIM.
He didn’t ask about blanket to anyone else but me like I was his target to bully.

His service was definitely not for business class customers. We don’t pay $5,000 to get the uncomfortable feeling. We don’t deserve that.

The seat was weird too. They put too many seats (trying to make money as much as possible$) in the business class so you have to step over a person next to you when you go to the bathroom.

Cups in the toilet were out so I couldn’t blush my teeth. The plug for phone charger wasn’t working.
Omg, their food was really terrible as well!!

I wanna make sure this to you guys again that I’m talking about business class experience. Such wasting money.
Please don’t waste your money.