The customer service is terrible. In you are outside the UK you cannot call them during the weekend, the online chat is a mess. One agent says one thing and the other another. They emailed me yesterday that there will be a storm and it might affect my flight. On the chat they said there was no such information. They have no consideration for people who have anxiety flying on such conditions. All they care about is money, they are a money grabbing company and don’t bother with their clients.

Most terrible airline to travel. Fight was delayed terribly, very poor service and their aircrafts are of bad quality. We stayed for HOURS in the airport because of a so called "aircraft technical issue". Don't waste your money with this company!!!!!

Having had bad experience over the years with British Air and Heathrow airport, I decided to try them again and see if anything improved.....well, it did not, and seemed to me that things have gotten worse. I don't think that I will ever fly on British Air, or pass through London Heathrow ever again.....both were quite bad experiences.....again.... I'm done with both

British Airways helpline is unable to help at all. I am not sure why they even set it up. My flight from Venice to Heathrow is cancelled due to Storm Kathleen but I don't hear of any storm in London. The flight an hour before mine and the flight few hours after mine are all departing, so I am having trouble understanding why is mine cancelled. I hope my flight goes tomorrow! On flight experience isn't great either for a full fledged airline.

Appalling service, don’t answer emails, fail to credit airmiles after 6 months and about 10 emails. Asked to resubmit ALL documents again and again but still nothing in spite of repeatedly sending. BA truly are a national embarrassment, no clue about customer service. I take about 100 flights per year and would fly with them only as a last resort