British Airways helpline is unable to help at all. I am not sure why they even set it up. My flight from Venice to Heathrow is cancelled due to Storm Kathleen but I don't hear of any storm in London. The flight an hour before mine and the flight few hours after mine are all departing, so I am having trouble understanding why is mine cancelled. I hope my flight goes tomorrow! On flight experience isn't great either for a full fledged airline.

Appalling service, don’t answer emails, fail to credit airmiles after 6 months and about 10 emails. Asked to resubmit ALL documents again and again but still nothing in spite of repeatedly sending. BA truly are a national embarrassment, no clue about customer service. I take about 100 flights per year and would fly with them only as a last resort

We had a 5.5 hour flight to London from Istanbul without any in-flight entertainment or food. We were given a bottle of water. Since when we flown in we had tv screen and lunch we were expecting this again and did not eat. Needless to say we were hungry when landed.
I will commend the pilot though he had to do a touch a take off landing in Heathrow due the wind and circle back. He was informative when this happened.

Flew in Economy. The economy seats were pretty good. Had much more legroom than I expected.

Airline staff were cool, but for some reason they decided to start handing out food about 9 hours into a 10 hour flight, and I was one of the few that were missed/forgotten about. Got served finally about 50mins before landing.

Freezing cold flight. Food very poor and couldn't even organise themselves to serve meals ordered beforehand. Halfway through meal service they suddenly realised that there were more pre-ordered meals to serve. Service very offhand as if we were a nuisance . When pointed out to them I got thrown a sandwich before they located my meal. Staff couldn't dish out food quick enough so they could chill out in their kitchen. Zero drink service and people had to go to the kitchen area to get a drink themselves. We will avoid in future travelling with BA. We were on the corresponding flight to Doha with Qatar airways and it was a pleasure and had much nicer service . Recommend Qatar airways for the future. Nicer planes , better food and lovely staff who were interested in their customers unlike the BA staff.