I have just spent 95mins with a customer service agent on BA website just to cirm a seat assignment. First off, I purchased a business class ticket on American Airlines because I need lie-flat seats at this point in my life. I was excited to fly in the A380 and believed BA to be a great airlines. It wasn't until AFTER I paid full business class fare that I had to go on to BA website for my seat selection and learned I needed to pay and additional $193 per leg to sit in a window seat of my choosing. Then, the seat assignment wasn't showing up on my reservation- I spent nearly 2 HRS with an online customer representative who FIANLLY found my payment after I had to sent her multiple times my credit card confirmation of payment and my BA email confirmation- she kept telling me this wasn't made thru BA...CRAZY Try purchasing a seat with out confirmation...stupid. Just terrible terrible customer service and nick picking $$$ without full disclosure- paying for a seat assignment after paying a full fare business class ticket. I wish I could cancel but cant. Wish me luck.

BA delivered my bag completely destroyed to my hotel, 3 days late, having done a surgery by amputating 2 wheels and patching up the holes with tape.

How insulting that BA then pretend to be unaware of damage and needed to be “advised of it”. BA already had knowledge my bag was severely damaged - so much so that they had taped the gaping holes in the bottom to stop my belongings falling out.

I previously believed BA to be an upstanding company that prioritises its customers. How wrong I was!

BA has refused to refund me a single penny. Absolutely absurd treatment.

I am very highly disappointed with the way we were treated by British Airways. We left our homes at 4 am (IST) and by 8 am (ist) we boarded our flight. We were given food at 9:30 am(ist), but we were heavily disheartened to find out we would get our food once again only at 5 pm(ist). While other families dodged the problem of hunger by packing food in advance , we were never warned or felt the need to pack food as this is our first time taking a direct flight from Chennai to London… Cabin crew were highly unresponsive . Instead of voluntarily going out of their way to give the best service to their passengers, we felt that the duties they did were very forced. They never showed any sort of concern or care especially for the elderly or those families who have babies/very young kids. On the bright side, we appreciate the wheelchairs present for those with special needs/elderly people and we also appreciate the way the Chennai team co-operated with the passengers and were ready for standby.in London they asked can you push the wheelchair for your mother yourself ? I said yes . Poor London ground staff . Also British airways is just airways not real British. Don’t go with over expectation . Just below average . Only way I chose this was direct connection.

I usually do not write reviews, but this was a very positive experience, I wanted to share. Due to a accident on the way to the airport, we have not been able to travel and called the customer service. The team has been amazing, they could hold our flights to rebook at a later time (after sending in the medical documents). We are no native speakers, but they explained all steps very clear and have been a great help. I am very impressed.

This was a good flight but it was only a good flight because Francesca and Amber made it more bearable along with some friendly seat mates Ruby and another chap who was on his back home to Trinidad. Francesca and Amber made it the best they could for a full flight