My sister and I had a connecting flight after flying Air Lingus out of Dublin Ireland, and landing in London Heathrow.
We were suppose to board British Airways to continue back to JFK.
We were told by Air Lingus that we would have to pick up luggage and check it back in when we arrived in Heathrow. When we exited the plane, we saw a message stating to claim baggage if making a connecting flight.
We followed the instructions, waited 15 minutes, and no luggage. We ask a representative from Air Lingus, and they said it would have been there if we had to claim it.
So, we decide there must have been a mistake, and immediately rush to the terminal for British Airways. If you know Heathrow, you know there is a subway system you take for certain terminals. After waiting 15 minutes for the subway, we finally got in line to check in and go through security.
We looked at the clocked relieved, we had over and hour to spare, and the signs flashing above check in stated you had to check-in 30 minutes prior to departure time.
We get to the desk, and the lady tells us we have been removed from the flight, and that we had to be 1 hour early. At this point, I immediately look at the clock, and we have 55 minutes until the plane departs. I tell her the sign above check in says 30 minutes, but she says that doesn't apply for long haul flights--not listed on their sign. We tell her we're still early by 55 minutes, and she said there is nothing she can do, and sends us to another representative.
The next representative tells us it's not their fault, it's Air Lingus, and to go see them. We go to Air Lingus, and they say we landed 10 minutes ahead of schedule, they don't know who communicated the bag information to us, but that British Airways is responsible for removing us from the flight.
British Airways again says "too bad so sad" and won't allow us to board. All this time, and the flight STILL hadn't departed yet!!!
In the end, they do not accommodate us, and we have to sleep on the floor of the airport, and purchase BRAND NEW tickets home.
Our tickets were originally through a travel plan on groupon, with no coverage for missed flights.
The next morning at check in, Air Lingus informs us we should report British Airways for not allowing us to board, and not trying to help us make accommodations for the night. Of course, the complaint was never responded to by British Airways.
STAY AWAY FROM BRITISH AIRLINES!!!!