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“Terrible airline& terrible customer support”
Review of Blue Air


Reviewed 10 July 2019 via mobile

I wanted to change the flight date, but it is a n8ghtmare to contact customer support. They have no clue about being nice to their customers or doing their best to help them. While on email and social media I'd gotten rigid, standard replies that helped me 0, on the phone they take forever (and never) to answer, especially if God forbids you are abroad so you're basically doomed.
The 3 categories of flight are not a good deal, especially if you buy the second two ones which are more expensive (maybe to get the flexibility of a bigger luggage or partial/full option to change flight dates) you don't feel you are buying a low cost ticket. Compared to other low cost companies, they pretty much suck.

Date of travel: June 2019
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
2  Thank claudia_cristina09
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviews (3,739)
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554 - 558 of 3,739 reviews

Reviewed 10 July 2019

Decent airline, short flight. The seat was not very comfortable. Being a charter, they served a croissant for everybody, on the house. Crowded at the check-in, in both airports.

Date of travel: June 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank rosinegrean
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 10 July 2019

The flight with Blue Air was quit a pleasant surprise in spite of the rumors that are circulating about low cost companies: we were right on time, comfortable aircraft with good seats, very friendly stuff and good services. For sure I will travel with Blue Air again.

Date of travel: June 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank liviana20
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 10 July 2019

The flight was smooth, without problems, the stewards were nice, the plane clean. I arrived in time. Plane was a Boing 737-800 and the pice was very good.

Date of travel: July 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank sabian2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 10 July 2019 via mobile

I would class it the same as Ryan Air.No smiley staff on way out 1 on way back. Felt like it wasnt worth them being friendly just wamt to get their job done and go home. Better leg room than most budget airlines. But seats didnt recline.

Date of travel: July 2019
Thank travellerinlife
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.