Great service from start at the airport check in until landing. Friendly crew, comfortable seats and very tasty meals!

Never again.

Flight from Baku to Dubai was more than 7 hours delayed. In airport AZAL staff told us to buy a new ticket for flyDubai, leaving earlier. The AZAL STAFF PROMISED us we would be refunded for the original ticket AND the flydubai ticket for compensation. Now a month later, there’s still no refund, and contacting AZAL they REFUSE to make a refund for any ticket even though it was THEIR STAFF promising us refund and asking us to buy the ticket.
They say we “made a purchase and decision on our own” we did as we were told by AZAL staff, not only us, but everyone on the scheduled flight. Staff even took pictures of our passports and confirmations and handed out new boarding passes in the lounge we were told to wait at.

NEVER RECOMMEND.Late 4 hours....dry bread served as food .No customer service, flight is 1 hour but waiting time 5 hours....

There is some date of birth mistake(month & year same only date is different) in my child visa, so they straight forward denied boarding, they said you have to apply new visa and i applied but my visa not came on time so i change date of birth in my daughter's visa and showed him then they gave me boarding pass, at immigration i showed my daughter's actual visa and i asked this thing to immigration but they said your child is infant so it doesn't matter
Also it is full service Airline but leg space is very narrow

The 16.50 flight from Tbilisi to Baku was delayed (officially 5 hrs 20 minutes but really it was more than 6 hours) on 18th July and no information was available. I was running from airport’s information kiosk to Azerbaijan Airlines kiosk to try and get at least some basic information. Zero announcements and I nearly got a heart attack when the info board showed ‘boarding’ at around 16.15! There was another flight that was supposed to leave at 22:00 ( which was the same time 16:50 flight was supposed to depart). I think since they didn’t want two flights to show as delayed, they boarded the actual 22:00 flight first and came to the gate for our flight’s boarding only after that. All the while, there was no announcement at all, and the info board was showing ‘boarding’ for our flight. Not a word of apology. Heck, they didn’t even acknowledge that there was a delay during take off. The crowd was unruly, no queue.. well, you get the idea. I have another flight in a couple of days with the same airlines and I don’t know what horrors await ;(. I’ll avoid it as much as possible in future. No value for money.