This Airline is a joke. Tickets are on the level of huge carriers like Turkish, British or Lufthansa but the service is so bad. Machine had a technical failure. Hours of waiting to get any info. After 6 hours put to a hotel. Flight to Baku. Stranded because no connection flight. Again Same procedure. Ask three time if the bag is in the airplane. Arrived and no bag. Again nobody responsible. Nobody knows anything. A J O K E. even low cost carriers like Ryan Air etc. have ten times better service etc.

My experience with Azerbaijan airlines was HELL. They sold me an overpriced ticket, and in the airport I had been told that my name was not on the list!!! They kept me and my 5 YO son for three hours awaited and in the end they accommodated the other 6 passengers with same condition but rejected to get us aboard!! To me the only reason was that I was non-Azari speaker. The behavior of staff in Tehran was above unprofessional- they were extremely rude and racist! They don’t even worth score 0. My only advice is to not travel with this airline!

Initially, there was no business class available. The check-in and luggage handling process was disorganized and poorly managed. Locals were given preference in line over us.

The flight attendant had a bad attitude and did not treat the guests well. Despite saying to pay extra, there was no additional food provided; they said it would only be available if pre-booked. Additionally, the flight attendant told us to get our water from the cabin area.

It is suggested to train the employees to treat guests/customers properly.

This review is about Azerbaijan Airlines on-line booking system. It is very good, user friendly, clean, crisp, it works very well. I even made a dumb mistake, and booked my flight on the wrong day, and noticed it immediately, and contacted Azerbaijan Airlines via the WhatsApp, and they told me an email contact, and I contacted them, and they responded in a timely manner and approved my refund, and I rebooked on the correct day. I have nothing but good things to say about Azerbaijan Airlines right now. Thank you!

I had to pay extra for the simple handbag, I've been insulted by the Azal employee with absolutely unacceptable behavior who was shouting and recording me on his phone without my consent. This situation was left without any solution or even attention.