we did 4 flights with Austrian airlines to get to minsk and back from heathrow with connections in vienna. tbh I had concerns due to reading some poor reviews and also because one connection gave us only 35 minutes. We had two minor flight delays (one of 10 mins and the other 45 minutes). The seats were only thinly cushioned and everything was stripped to the basic - this was ok for the short distances but did mean that one had a bit more space (apart from our last flight in which the seating was close. in air wifi was available on most but was not that good. staff were friendly and provided a drink or two and a simple snack - this included the choice of a chocolate bar or an apple. Both were nice. The simplicity of this enabled staff to do the rounds quickly and without fuss - something british airways lost when they started selling stuff. in summary we got cheap flights and we made all connections and so did our luggage. it was basic and had delays but that can happen to the best of them. Not that happy that our seats were changed without telling us but I will use them again.