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“A Wonderful Experience on Asiana Airlines!”
Review of Asiana Airlines


Reviewed 27 September 2018

We've traveled to visit relatives in NYC many times over the years, but have never used Asiana Airlines before, but a friend recommended we try them and we did! Glad we did since it was one of our most comfortable long haul flights ever. The seats were comfortable and seem wider in the economy class as compared to other airlines in economy class. Plus the flight attendants were very polite, helpful and professional. The meals on board were not bad and we truly enjoyed our first experience with Asiana Airlines. We will definitely try them again on our next visit to the USA.

Date of travel: July 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank plepertk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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98 - 102 of 2,668 reviews

Reviewed 27 September 2018

Everything to do with Asiana was absolutely fine. From the price, the automatic check in, to the very helpful ground staff who fast tracked us through Haneda airport when we got lost on the way in, to the food, to the legroom. All fine.

If I had to suggest a small improvement, it would be for Asiana to make it easier to contact customer services before the flight without having to phone. I did manage to find an email address eventually but it wasn't easy.

Date of travel: August 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Katie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2018

Quiet and roomy Airbus A380 with excellent entertainment system. Crew members are super nice and friendly! Food is excellent for airplane standard :) I fly often internationally and Asian is the best!!!

Date of travel: August 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank calbears_1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2018 via mobile

Everything starts at the airport, an hour late and waiting without explanation
Then come the meal time, great moment of loneliness when I learn that there is not enough meal for all passengers
They given me snacks to wait. 20 minutes later I see a hostess with real meal trays bibimpap and for whom? for the crew. So thanks to Asiana for the passengers who bought their tickets and they can starve during this time, the crew is satiated.

Date of travel: September 2018
Thank Lise D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2018

Travelling to Vietnam we went via S Korea with Asiana. Comfortable seats, very helpful flight attendants, great entertainment system. Also impressed with S Korea airport, free showers and sleeping area for people on transfers.

Date of travel: August 2018
Thank AndrewD1179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC