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“Polite efficient employees!”
Review of ANA (All Nippon Airways)


Reviewed 14 December 2018

Great service at the counter usually sets the tone for the flight. Well ANA you really have a great friendly team! The service onboard was fast friendly and fantastic. The only negative (like most airlines) the food was so so. Short flight so no big deal.
......Did I tell you great service!

Date of travel: December 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank michael_cruises
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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123 - 127 of 7,774 reviews

Reviewed 13 December 2018

Two overnight legs, with a deliberately long layover in Narita to explore the town of Narita, on immaculately clean planes, with super comfortable lie flat seats. All seats has direct access to the aisle and were spacious. Service was attentive and friendly with always a warm smile on the face and eye to eye contact. This was a comfortable and most pleasant way to make a very long trip half way around the world.

Date of travel: December 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank andrewsY903HH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2018

We were not aware of our plane until we saw it from the boarding area. It was a really special treat for us to be on an R2-D2 Dreamliner. One of the most smooth and comfortable flights I've ever had. Everything made us happy and ANA's service was perfect as always. Love ANA's staffs and crews.

Date of travel: April 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank ReviewerFromTokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2018 via mobile

Connecting from a poor C on ANA from SIN, it is always a treat to transit at NRT. Fast efficient security with transfer then straight to ANA First Suite Lounge. No sit down dining on Satellite 5 Suite Lounge If you have time go to Suite Lounge Satellite 4 or for better food to Business lounge next door. Good showers. Flight great - food service sleep and great crew Seat 1A, Bed 1C
Can't wait to fly ANA again!!

Date of travel: December 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank conb278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2018

The economy class is more spacious and has more leg room than SIA. The air stewardess are also more attentive.

Date of travel: November 2018
Thank BeeHuiL2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC