I needed to travel from Tampa FL to ( ultimately) Jacksonville, NC via Charlotte, NC. It was not a happy occasion as I needed to attend my cousin's celebration of life due to her passing. My flight from Tampa got in to Charlotte at approximately 2pm. There was a connecting flight scheduled to depart at 2:30. The first mishap was that Charlotte was unable to find someone to attach the jetway for 20 minutes! Of course we missed the flight by 3 minutes and the flight was closed. Right from the start the American Airlines people at the gate COULD NOT have been ruder. They did not want to assist at all. We got on to the 4;15pm flight as stand-bys. While there was room on this flight we got bumped because the checked luggage exceeded the weight limit for the plane!! ( We did not have any luggage). Again the gate crew was rude, unfeeling and incompetent. We got boarding passes for the 6pm flight. At this point we had already missed a dinner meeting and were exhausted and frustrated. When we attempted to board the 6pm flight we were told that WE WERE NOT ON THIS FLIGHT. This gate crew was even ruder than all the others and questioned HOW we even got these boarding passes???!!! Incompetent!!! We then got boarding passes for the 9pm flight, which we managed to get on.
Please keep in mind that this flight was a 40 minute flight. We were delayed for 7 hours for a 40 minute flight and treated with contempt every inch of the way. I will NEVER fly American again and want to spread the word as to how unprofessional and apathetic they are. This airline needs some major undertaking in customer service training. They truly deserve to go out of business.

My wife and I opted to travel with carryon bag so that we would not have to go through the inconvenience of checking our bags. When we got to the gate to board we were told that we would need to check our bags. Not surprising with this airline as this is not the first time. There was plenty of room in the overhead compartments to store our bags. There were a number of compartments that were completely empty. We were still forced to check our bags and wait for a half hour at the baggage claim. Because of this, I was late to my dinner reservation with a major client. This is unacceptable and unfortunate, as I have been a loyal traveler, but will NEVER fly AA again. They do this to save time,without a care of who they inconvenience.

Never in my life have I had such bad service. I am emerald one world and was flying first. The rude arrogant staff at gate FORCED me to check my carry-on RIMOWA luggage with no explanation. There was room on the flight. I arrive home at LAX and it is dented and damaged. I log a claim only to receive " we dont cover this type of damage"

WORSE airline in the one world group, I even got downgraded on the way over.
No one to talk to and they want me to go all the way back to the airport for another review.

AMERICAN this bag should have never been checked and IT WOULD NOT HAVE BEEN RUINED. NEVER AGAIN.

No one even cares - and for a emerald member, just WOW.

We had a very poor experience after a delay caused us to miss our connecting flight. Our class of service was downgraded and when we attempted to get a refund for the difference in fare price, were offered a ridiculously small amount as a refund. After multiple e-mail requests, we were continually referred back to the AA web form for complaints, no one would call to speak to me, and the refund amount was not adjusted. It's rare that I experience customer service this poor. AA should be ashamed at the way it treats it's customers.

Flight AA2219
Flight was delayed for 5 hours.
I had a connecting flight but that plane already left obviously.

I was given $12 compensation in food/drinks.
I used this Voucher to buy a breakfast sandwich. I was able to buy three so I had extra in case. I had already showed them my voucher and agreed it would work. Until they tried to scan the voucher and they claimed it wasn’t working and I had to pay out of my pocket.

I was given a hotel voucher and called the shuttle. The guy on the phone said he would pick me up and I had waited 30 minutes until I started calling that number again. The phone rings for awhile and I either get an answer from someone who I can barely communicate with. They kept telling me the same thing, “call this number, you need to speak with the front desk” but could not transfer me ? I was calling the right number all along but no one helped me. I went to multiple American Airlines Help Desks and no one was there. I called customer service and I was put on hold for a long time.

My next flight they put me on was 6am the next morning.

Flight AA1639
Flight attendants were giving out beverages.
The lady did not pull up with the cart, she just asked me what I want, I said do you have Iced green tea? Or any cold tea? And she said no, no smile no nothing and quickly turned around, then I had tried to ask her a question and she sternly told me “I DONT DO QUESTIONS, THATS NOT MY PROBLEM, BYE”

She storms off into the back..Im shocked at her behavior. Description- She is blonde.

Then another flight attendant came in and asked me what I needed.
I told him that I have a concern with the passenger sitting across me. She is coughing repeatedly and it sounded really bad. Since my flight coming to my destination I also had a sick person on the plane and the attendants had asked and required her to wear the masked after she initially DENIED to wear one And on this plane I explained to him that she needs to put on one. His excuse is that AA’s policy changed and no one is required to wear any masks anymore. So I told him your policy changed in 6 days?? Then he said “im not a doctor, so I don’t know if she is sick”
What does that even mean? This person has no common sense. Please. I can’t believe all these sick people are allowed on the plane on this airline.
Going to Hawaii on AA, there were at least 5 other people coughing like crazy. Why are you allowing this? This is insane.