Sat on runway for 90 minutes after landing because could not find a gate. Impossible to comprehend how American could not allocate Ted a gate for 90 minutes at one of the largest airports in the country. American is the single worst airline in the planet.
“American passengers sit on plane for 90 minutes after landing and not allowed to deplane”
Review of American Airlines
1
Date of travel: October 2023
Thank lfeller l
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (80,770)
2,928 - 2,932 of 80,770 reviews
31
My dad always flies American, but tonight was a disgrace. They changed flights and they changed plans and they changed gates and they did not communicate properly and then they canceled the flight absolutely disgraceful they should be reported to the Better Business Bureau.
Date of travel: October 2023
Thank John D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2
It's so hard to pick an airline when all you see is negative reviews. I just wanted to take a minute and give my experience. I flew out of Chicago to London and back a week later. We boarded on time both ways, was in the air on time and actually landed early. Staff were friendly all the way through. I think the food and snacks were perfect. Already planning my next trip and I hope I can find an American itinerary that works for me.
Date of travel: October 2023
Thank Thomas S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1
When I arrived in Dallas the person responsible for connecting the ramp from the plane to the terminal couldn't aligned the ramp to the plane. We had to wait on the plane for approximetely 20 minutes. I guess AA doesn't train there employees. This information came from the pilot.
Date of travel: October 2023
Thank George M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
11
Initially the plane was suppose to board at 6:20 am, so we began our journey yesterday morning at 2:30 am. After getting ready and traveling to the airport we receive a notification that the flight has been pushed pack until 10 am which is fine, we decided we would just sleep in the rental for 3 hrs, we have an infant that is traveling with us and we thought it would be best to let him sleep. Then we get notified that the flight has been pushed back to 11 which would cause us to miss our connecting flight. Customer service sucked balls, offering a different flight for $150 a person or the other option would be we could travel for 27 hrs in total vs the 11 hr one initially booked. So we had to stay an additional day, pay the additional fees, hotel fees and the return flight tomorrow still will be ridiculous
Date of travel: October 2023
1 Thank Tracey P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.