They rebooked us due to weather to arrive 2 days later, didn't offer a refund, we lost the money on our hotel stay. They didn't try to get us in earlier. The staff on the phone weren't helpful and one gentleman was combative. Will never fly American Airlines again, they can keep the voucher. Absolute clown show.

I shared my experience with AA customer service in the form of a complaint and was given a scripted response that didn't address my complaint at all and was less than empathetic or helpful. The bottom line is that I am a disabled passenger and unfortunately got sick on the last leg of my flight from DFW to TRI after take off and shortly before landing. I was told to hold on to my vomit bag for the entire flight after being told the garbage was full.... roughly 15 mins after takeoff. It's hard enough to deal with being sick and apologetic to the people around you but then to have to HOLD IT ALL FLIGHT LONG is just wrong.

If I could give negative stars I would. I had a flight booked to attend a funeral with an early departure for a reason. I was notified vie text that the flight was cancelled late the evening prior to departure. The flight AA rebooked me on had an arrival time over 24 hours after my original flight which causes me to miss the funeral for my brother. I called customer service and sat on hold for an hour and never talked to a person.

I will NEVER fly with this airline again. They are unprofessional, clearly do not care about their customers, unorganized. In what world is this conduct okay. The way they operate should be illegal. Absolutely despicable company!

I will NEVER, NEVER fly American Airlines ever again. Booked flight back in August for trip this weekend for a wedding in Huntsville, AL. Got text at 10pm tonight that first leg of our 5am flight (Houston to Dallas) was cancelled. Airline makes rebooking sound so easy but NO other flights for Thursday were listed on webpage. Flying in Friday is not an option due to timing of wedding events. Been on hold now 1 HOUR AND 50MINS JUST WAITING FOR AN ACTUAL HUMAN TO ANSWER THE DAMN PHONE AND PROVIDE ME WITH INFORMATION RE: WHAT MY OPTIONS ARE….

Horrible ordeal. I'll never book with them again. My dad is stuck in Dallas at 80 years old. They keep shifting and cancelled flights. No hotel offered and no flights for 2 days. They are at the caliber of spirit.