I was trapped by Delta, who I was loyal too, for almost a week in DC, Dulles. They gave us coupons to call a number with a 5 hour hold time. But my wallet was stolen in DC, making hotel stays very difficult. I finally got to Atlanta heading to Florida, and was trapped for 2 more days. Desperately I looked for a Delta employee to help, with no luck, but found an American desk clerk and begged for help. She was kind and got me home immediately, after over a week of Delta jerking me around. I am now loyal to AA. I’m not worried about luxury in domestic flights, I want customer service and AA gave me the best customer service from any airline I’ve ever felt. I understand experiences are situational, but based on my experience with AA, I am loyal until they prove me wrong. Great job AA!

Worst experience ever delay flight no food no hotel room so upset sitting inside plane for hours an hours my god it was terrible experience please don’t book

Before booking our family travel, I contacted American Airlines to verify that my three year old daughter would be seated next to at least one parent for our flights. To my surprise, when checking in hours before my flight, I realized they placed my three year old daughter in between two strangers for the connecting flight. And the wait time to speak with someone is 1.5 - 3 hours. Never again.

Checked baggage thievery. While writing this review is probably more effort than the monetary loss on my return trip from Punta Cana on October 23, I feel it is time to vent. We have been flying United Airlines from Phila to Punta Cana since 2011. Over this time, I have paid for checked baggage only to have small items stolen from our luggage on the return trip from Punta Cana. These are not large value items, small LED flashlights, scissors and small but costly Swiss army knives. Thanks to TSA, I cannot carry a 1 inch long blade on my key chain swiss army knife with my carry on. Go figure. So I pack it in my checked bag only to find it is not in the luggage when I arrive in Phila. As I said before, this has happened sever times before with other small items. To make this more annoying, I paid $35 for the luggage which IMHO should have been included in the price of the ticked as is normal for all other international travel that I do. So if anyone from AA reads this reiview, please tll me what I need to do to prevent these thefts going forwars?

My first time flying was a heart breaking moment being trap out of the country is very unprofessional and disappointing the flight attendance didn't ask if we need water or anything. I am in hospitaly field and very great at it plane couldn't start because they couldn't fix the luggage door so they cancel my plane to the next morning after being there at 8am
I arrive the next morning at 7am to final try to make it back to the unite states then the next plane made had a delay and made me miss my second fight to Atlanta ga so I had to wait to 12:00am the next morning when I walk in the house I was frustrated because I only took enough medicine due being a diebetic this is my life very upset