We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Really? I have to pay to assign my seat”
Review of American Airlines


Reviewed 13 January 2023

American Airlines now chooses to charge a fee to pick (assign) a seat for each leg of the trip. The rate will vary in cost and to me, there doesnt seem to be any rhyme or reason to the amount they are charging. In my case, I have 4 legs to my round trip flight. Two of the legs are $8 each, while one is $17 and one is $22.

I feel like I have had the ol' bate and switch pulled on me, like a used car salesman would do. Low low price of $1999 you can drive off the lot with a slightly used Ford Focus (processing fees $2999 & interest rate 24.9%)

Just tell me up front what I am going to pay for the flight and quit hiding it until later. I cant say I will never fly AA again, but I will do everything in my power not to!!

Date of travel: January 2023
    • Seat comfort
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
4  Thank 467alyssaz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (80,748)
Traveller rating
Traveller type
Time of year
Language
  • More languages

4,626 - 4,630 of 80,748 reviews

Reviewed 13 January 2023

Do not fly. With them they are prejudice and RASCIST as hell the ones that did that to obj fux Aa ...

Date of travel: March 2022
3  Thank levictorl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 January 2023

After my last experience on AA in Nov 2022 I am emitting them from airline possibilities for work. I flew AA from DFW to Boi and an engine went out so we had to land in SLC. Would been 8 - 9 hr wait for new plane and they would not even reimburse for rental car. Luckily Company picked it up to make the 5 hr drive. I wrote AA and they gave me a $50 cred towards future flight on AA. I told them was a joke and go jump in grand canyon and they upped it to a whole $100 credit. Still pitiful. Pathetic CS and questionable aircraft maintenance! They should give me $500 cash at least. Done with AA.

Date of travel: November 2022
    • Customer service
3  Thank fatheadbob
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 January 2023

We flew to Chicago on July 29, 2022, returning on August 1, 2022. Everything about this flight was flawless. Checking in was a breeze. Boarding was quick and efficient. Service and the food were top notch. Seats were comfortable and the flight itself was smooth. The flight back (AA 2840) was just as good. We continue to get excellent service on American Airlines

Date of travel: July 2022
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
Thank Erik_and_Cheryl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 January 2023

Sat on over heated plane with no water or AC for an hour. Arrived in Miami. All stood up to get luggage when sign off. Then told plane was parked incorrectly at gate. All needed to take seats while pilot attempted to correct. Baggage 1 1/2 hours wait. Told “We’re having a problem “. Horrible, disrespectful service!!!

Date of travel: January 2023
3  Thank carlcZ4548HH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.