We flew to Chicago on July 29, 2022, returning on August 1, 2022. Everything about this flight was flawless. Checking in was a breeze. Boarding was quick and efficient. Service and the food were top notch. Seats were comfortable and the flight itself was smooth. The flight back (AA 2840) was just as good. We continue to get excellent service on American Airlines

Sat on over heated plane with no water or AC for an hour. Arrived in Miami. All stood up to get luggage when sign off. Then told plane was parked incorrectly at gate. All needed to take seats while pilot attempted to correct. Baggage 1 1/2 hours wait. Told “We’re having a problem “. Horrible, disrespectful service!!!

This is the second time in one month an internal error on your part forced me to alter my return flight. My flight was cancelled 2 weeks ago and i got no kind of reimbursement or even an apology. I checked in to this flight the night before and when my gate was changed everything was deleted and my links expired forcing me to go back to the counter at which point i was told i could not check in. I an now forced to downgrade from first class with again no sort of refund. Between the price of the tickets ive spent here this past year alone i feel this service is subpar and makes me question flying American Airlines at all, let alone remaining an AA member. And the fact i have to go to a website and type out a review because there is nobody available to address this in person or over the phone only reinforces that point.

Flight 1814 to Philly boarded and deplaned twice. Complete mismanagement primarily due to the ego of one diva pilot. Now 150 people sleeping in airport.
If AA cared about its customers they would refund price of ticket to all passengers on plane.

I don’t think these guys can get anything right. Missed every connection, stuck in airports all day and night…. No comps. Should have gone ANYWHERE ELSE! Save yourself the nightmare! Fly United.