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“Worst Servvice Ever”
Review of American Airlines


Reviewed 12 January 2023

Sat on over heated plane with no water or AC for an hour. Arrived in Miami. All stood up to get luggage when sign off. Then told plane was parked incorrectly at gate. All needed to take seats while pilot attempted to correct. Baggage 1 1/2 hours wait. Told “We’re having a problem “. Horrible, disrespectful service!!!

Date of travel: January 2023
3  Thank carlcZ4548HH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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4,842 - 4,846 of 81,030 reviews

Reviewed 12 January 2023

This is the second time in one month an internal error on your part forced me to alter my return flight. My flight was cancelled 2 weeks ago and i got no kind of reimbursement or even an apology. I checked in to this flight the night before and when my gate was changed everything was deleted and my links expired forcing me to go back to the counter at which point i was told i could not check in. I an now forced to downgrade from first class with again no sort of refund. Between the price of the tickets ive spent here this past year alone i feel this service is subpar and makes me question flying American Airlines at all, let alone remaining an AA member. And the fact i have to go to a website and type out a review because there is nobody available to address this in person or over the phone only reinforces that point.

Date of travel: January 2023
3  Thank macew2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 January 2023 via mobile

Flight 1814 to Philly boarded and deplaned twice. Complete mismanagement primarily due to the ego of one diva pilot. Now 150 people sleeping in airport.
If AA cared about its customers they would refund price of ticket to all passengers on plane.

Date of travel: January 2023
3  Thank harolde978
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 January 2023

I don’t think these guys can get anything right. Missed every connection, stuck in airports all day and night…. No comps. Should have gone ANYWHERE ELSE! Save yourself the nightmare! Fly United.

Date of travel: January 2023
3  Thank colbyw625
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 January 2023

Generally, American Airlines does a decent job, but not this time! My fiancé was flying home to Portland from Hermosillo. American Airlines sent him an email saying to be at the airport 3 hours early, so we were. The only problem: the ticket counter doesn't open for check in until 2 hours before a flight.
The flight appeared to be full of hunters. They had a lot of luggage, including their rifles. My fiancé checked his bag and confirmed where he would do customs. Another problem: they never loaded his bag on the flight! When he got to Phoenix to change plans, the American Airlines customer service told him the bag would be on the next flight to Phoenix, then on to Portland. Following that, it would be delivered to the Oregon coast where he lives (1 1/2 hours from the Portland airport). Since they couldn't provide his luggage and he had to stay the night in Portland to drive home the following day (due to the late hour), he asked for an overnight package with a toothbrush, toothpaste, etc. - the basic needs) No. They couldn't provide that.
Now he's home and it's 3 days later and after numerous calls to the American Airlines customer service line (with o answer and no return calls), and his bag is still in Hermosillo Mexico with no clear answer as to when it will arrive at his home! Very frustrating!

Date of travel: January 2023
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3  Thank Christina H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.