Transferred to this flight in DFW. Routine flight, not too crowded, was able to lie down on three seats in the middle of the plane. Good selection of movies and TV shows on the seat back entertainment system. Several food and drink services. American's website works well, booking the flight and seats was easy. One advantage of flying American to Madrid is you land at Terminal 4, the nicest and most convenient terminal.

Comfortable flight. Check in was easy, a friendly and capable agent was available to make sure all our documents were correct, since we would be changing planes for an International Flight. Good selection of movies, with screens on the seat backs. Appreciated being able to choose our seats at the time we booked the flight. I found the website easy to use.

Demanding all bags, starting with group 5, be checked to final destination without investigation very poor service. Tone, approach of gate agents rude and uncalled for. We paid more for a non stop flight. Flight changed and routed thru Dallas per AA. 9 hours travel turned into 14. No refund for addl funds paid for nonstop.

Then to mandate your carry on be checked to final destination from Dallas to Paris - no toiletries, change of clothes or contact items very inconvenient. An assessment of final destination would have been most appropriate; more so, the tone and method for collection unnecessary. The agents with Allegiant more friendly….I’m sure those with final destination of Dallas would have been than willing to check their bags first…perhaps a reason to service United.

I was booked to depart from Philadelphia to Rochester aug 27 at 930pm. The flight was delayed multiple times till we are finally told that the plane coming in around 1am will be cleaned and will get us out of there. The plane lands and then right when we think we are about to board we are told we have to wait till 8am. No hotel accommodation, no refunds, even if we wanted to leave we couldnt because our luggage was aboard and there was no one to get it off for us. I ended up sleeping in the terminal...well...i didnt really get much sleep but i was there. They lied when they told us the reason so the delays they lied about the pilot being "fatigued". They made sure to have armed police guarding the place when they broke the news knowing what they were doing was wrong.
The manager came out only to repeat the same useless info we already had. They were nice enough to give us snacks from the plane but not nice enough to do thier jobs.
I ended up sitting in the terminal for over 11 hours.
Ill never fly with American Airlines ever again. Those "fatigued" pilots sure had enough energy to literally run out of the airport away from all the people they screwed over.

This was a regional jet from LAX to SFO. It departs from a remote terminal. You present yourself at Gate 52 and then need to take a bus to the remote terminal. Oddly enough the remote terminal is more attractive, more comfortable, and less crowded than the main terminal. If you have a large carry on you will check it as you get on and pick it up when you get off. Its a long walk from the arrival gate to luggage claim, but my bag was waiting when I arrived. No cabin service on this flight.