We accidentally chose a 9pm Sat flight to New Orleans instead of 9am. Had a wedding to go to. Wanted to NOT CANCEL OR REQUEST REFUNDS, but simply purchase additional morning flights to New Orleans and keep our return flight as is - i.e., GIVE AMERICAN MORE MONEY-but was told if we didn't show up for the original 9pm flight our return flight would be canceled. HUH? So we ended up losing the ENTIRE DAY of vaca & missed a wedding-THE REASON WE TRAVELED. I don't understand how hard it is to simply put a note in the system saying we still wanted our return flights and to NOT CANCEL THEM, but noooo, we had to miss the wedding. Everybody has to make things so damn complicated when it doesn't have to be. It wasn't like we were trying to cancel and get refunded-we wanted to buy more flights! I hate American and don't EVER want to fly that expensive, non-customer service friendly airline again.