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“Not so much the flight as the airport experience”
Review of American Airlines


Reviewed 16 January 2018

The baggage check in experience was a nightmare. It took me a full hour to check one bag. The automated check in kiosks were set in a circular pattern and the crowd just pushed in from all sides--total chaos! Then on the flight I was seated in row 18 and by the time the service cart got to my row they were out of all food options except cold snacks. I was glad I had taken an extra minute to buy a pre-made sandwich on my way to the gate.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Simone M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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14,872 - 14,876 of 45,368 reviews

Reviewed 16 January 2018

Te food in business's class on this flight is really bad. There is no first class.....only coach and business so the food should be good in business.

Thank ETHKino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2018

American Airlines never fails to disappoint. Most of their fleet has no in-flight entertainment or usb chargers for electronic devices. They've made huge profits but fail to update their fleet after years of promising they would. The government (taxpayers) has bailed them out time and time again to no avail. If they weren't the major carrier in my area, I would never fly them. American Airlines executives should try flying Air Canada, Lufthansa, Emirates or Qatar Airways to get a better picture of how the rest of the world treats valued customers.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank strongforu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2018 via mobile

Inflight service was average, but it’s unfair to compare AA with other Asian airlines! Overall was not bad !

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
Thank AkiraC56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2018

Just like most other planes, they pack you in like cattle, but at least the seats are comfortable. We enjoyed the seat back entertainment, it makes the time pass quicker. I wish there was a bit more room so that you could actually sleep.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank KHolder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC