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“Beware Their Dirty Little Secret”
Review of American Airlines


Reviewed 2 weeks ago

The big airlines have this dirty little secret. Oh, it might be in very fine print somewhere, but who reads all the fine print? If you have a several connections/flights, and you miss the first connection, they will cancel all your other flights, even though you've paid for them in full and could still catch them. Almost immediate cancelations with no refund nor partial refund.
My wife and I were to fly to Osaka, Japan. We missed the first flight, it was no big deal, we could just book another flight for cheap to get to Osaka, and then catch the connecting flight there, 3 days later. On the phone with AA, I told them NOT to cancel our other flights as we would be there. Their so called customer service gal, was very rude and arrogant. She said, 'buddy, you sure made a big big mistake there.' She was in Texas at their headquarters. I said goodbye and called my booking company, CheapOAir to see if they could help me. The sure tried. They called AA and tried to save all my other flights while trying to book me a cheap flight to Osaka. CheapOAir then called me back 30 mins later and told me AA had canceled all my connecting flights. Evidently their customer service gal, as soon as we'd hung up, she immediately cancelled my flight. This way they can sell my seats and make double on them.
They were my seats; I had paid for them and could still use them. Didn't matter to American Airlines. They just screwed me royally. I was out $1400 to get back to the USA. I'll never fly them again and if you have a choice, you'll want to do the same.
We DID make the flight over there with them and they had all American stewardesses - which are quite rude and arrogant and sloppy. One must have weighed in at 300 lbs and would walk down the aisle, not trying to avoid bumping customers, as she would pound into you every time. Another skipped serving my wife and as she walked on by, I quickly touched her arm to get her attention. She turned and snapped at me, "don't touch me!!"
Attendants in China and Korea are so, so much nicer, more polite and attentive.

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1  Thank UsuallyEasyToPlease
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,098 - 2,102 of 27,142 reviews

Reviewed 2 weeks ago

American Airlines, yet again, cannot seem to get its equipment operations and flight departure times aligned. Another 2 hour delay due to "equipment maintenance" - the flight departure was 4:55pm and there is still not jet at the gate. AA OPS had ALL DAY to plan for the equipment that will ultimately arrive at the gate, however, without having been cleaned, per the announcement by the gate agent, adding to yet another delay. Moreover, AA cannot be upfront about the delay times - they put out delay, after delay, after delay - American Airlines needs to be honest about expected timeframes. I can no longer recommend AA out of LAX. As a frequent traveler and a First Class passenger I recommend NOT flying out of LAX on American Airlines.

Thank 472michael595
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

As a Platinum flyer I've experienced 7 types of aircraft and varying levels of service on AA in 2017. My most recent experience, on a beautiful nearly-new 787, from Madrid to DFW was one of the best economy experiences I've ever had on AA. Nearly all the cabin crew were friendly and competent (only one was obviously not ready for prime time); in fact, one stewardess stood out as the best ever on AA. The food was relatively edible, and service on the ten-hour flight in economy was what one could consider to be an international norm. I found great availability using miles for Thanksgiving, booking only 5 days in advance. I then spent two hours in the DFW Admirals Club, which is in dire need of an overhaul -- it has possibly the most gross showers of any airline club I've ever seen. (Fortunately renovations are underway.) The next leg of my trip was on a refurbished A320; economy service was the typical domestic experience: friendly and acceptable but the aircraft was far from clean. The overhead bins were filthy. Legroom was good in the exit row and while the upholstery was nice the plane just was not clean. DFW is AA's home airport and they absolutely need to improve their game. The lounge was pure amateur hour and the terminals are shabby.

In other experiences, it's a huge world of difference on their flagship transcon A321T experience between California and New York City, which feels like a different airline than the north-south west coast and north-south east coast routes. For example, their "first class" LaGuardia - Miami experience still isn't on par with e.g. Swiss to anywhere in economy. And I finally experienced Miami - Key West on their Republic-subcontracted service earlier in the year -- a beautiful short-hop flight. And several times I experienced the internal California flights on the forgettable Compass-operated service between the dreaded remote terminal at LAX (one of the most sad and disgusting airline "terminals" anywhere to be found in North America) and Northern California. Those California flights were wonderful when flying along the coast but the scenery was about all that was memorable. You literally are treated like an inmate in that shabby terminal by the indifferent and embittered employees. In reminds me of all the years I flew the horribly old 767's between NYC and Europe, generally with sullen and indifferent aging cabin crew. So I've got to confess: if AA can get more 787's in its fleet ASAP then it will have a bright future. Otherwise most experiences on AA remain average to subpar. I'm switching my domestic business back to Delta next year, because the overall experiences are much more consistent and enjoyable -- whether in first or economy.

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Thank Steven M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

This was on an Airbus and we actually had the capabilities of reclining to sleep. The flight was great, however, AA had just recently had a dispute with their LAX food supplier and fired them. The sandwiches were bad, but the plane made up for it. We each got a voucher for $100 on our next flight.

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1  Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

This was our first time flying 1st class for a cruise and what a beginning it was to a fabulous cruise! AA is our favorite airlines and has always been out first choice.

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Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC