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“Update: They destroyed a $350 hard suitcase”
Review of Alaska Airlines


Reviewed 4 weeks ago

My initial review needed to be edited to indicate that Alaska Airlines came through for my damaged suitcase. Yes it is 2 months later, but they are going to pay for the damaged bag. They were kind enough to make an exception for me since I did not have a report from the baggage claim person indicating the damage to my bag or the original receipt for the bag. I'm extremely pleased that Alaska Airlines stepped up to the plate and paid for the damage.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Maria E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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94 - 98 of 5,043 reviews

Reviewed 4 weeks ago

Best customer service and good flight options. I am a longtime Untied flyer and several years ago, I switched over to Alaska for several reasons. First, the customer service and employees of Alaska truly appreciate their customers and it reflects in their service and their positive attitude. Secondly, Alaska was just voted best Frequent Flyer program and I 100% agree. I have never been charged a service fee, change fee or baggage fee, I receive a nice chocolate on-board for my loyalty and I always get a thank you! Third, I always get complimentary upgrades to Premier and First. lastly, seats are comfortable, power at every seat and portable video units to rent or stream via Wi-Fi. Give this airline a try and see what Customer Service is really about.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank 599allank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

The customer desk, wasnt open until 7:30p.m. this airport only has night departing flights and daytime incoming flights. Inside terminal food good but expensive. Friendly courteous polite flight crew.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank diablo881
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Leaving Maui Airport was unforgetable, the front desk didn't open until 7:30p.m. , which i believe all outgoing flight are night flights. The airport food court food was delicious, but very expensive. Mi seat was a window seat, that was comfortable, there were refreshments availible, on board. Every Flight Attendant was courteous , polite and friendly. The flight left at 10 p.m. and arrived the next day in Seattle at 9 a.m. .

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank diablo881
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

This seems to be a good airline, but it seed to be constantly overbooked. Also, the announcers at the gate and on the flights do not speak clearly. Instead they rattle off their announcements such that they are not understandable except for a word here and there. I understand that the flight announcers in particular repeat the same thing over and over again every day, but if the announcements are important they should take care to be understood. Some re-training is needed.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank TJFLG42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC