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“Great experience”
Review of Air Transat


Reviewed 6 April 2018

I thought that its going to be one of those low budget flights but the airplane status was great, new digital screens and the crew was amazing. The food choice is great.
The only disadvantage if you are sitting closer to the end of the plane you can hardly get your food preference. Wish that they can sort it out.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Hani J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 6 April 2018 via mobile

I ,along with 4 friends booked with Transat to fly to Montreal on the weekend of 9th of June 2018 for the Canadian Gran Prix.
We were supposed to arrive at14.30 on Saturday and had arranged a pre race day meal with friends on Saturday evening.
Yesterday i received an email informing me that the flight departure time had been delayed by over 6 hours getting us there late that evening .
When i called their "customer services " to ask the reason i was told operational difficulties and in a very rude manner that i should have read terms and conditions beforehand.
I explained that i wouldn't have booked a flight that was likely to get us there late that evening and asked for a full refund so i could book another earlier flight...the agent informed me in a very sing song surly manner that there would be no refund at this stage even though the delay was their fault. When,as a last attempt to salvage something from this debacle, i asked if they would at least compensate us by providing us with a hot meal in place of the one we were going to miss i was told "you'll get a sandwich "...no apology from this agent ..very poor communication skills and made to feel that the customer is always wrong .
I have visited Canada a few times and flown Air Canada and BA we booked Transat because it was a direct fight which got us there at the time we needed to be there...this experience of the way they treat customers means that they will never get any business from me or any of my friends again !

1  Thank Steve A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018

We completed our flight from Lisboa to Toronto, with a hop from Montreal to Toronto. Although we paid for Club Class for the entire flight, this leg had no Club Class cabin. The plane was an older 737-800, with a 3 and 3 seat configuration. Those of us in Club Class had 3 seats for two people. A little nicer, but the seats are narrow and not as much legroom as a Club Class cabin. The service was good, with a nice snack and beverages served during this 80 min. flight.

Thank Iguana Hunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018

Club class is the only way to fly! The seats are wide and comfortable, and the service was wonderful. The meal was okay, but we did not know that we could have preordered our meals online. The Club Class cabin was just the first two rows, with a 2, 2, 2, seat configuration. There is a washroom reserved just for Club Class. Preboarding, extra luggage (something we never use) are other perks of Club Class. There were good sized screens for the entertainment system. Service was outstanding, and the wine flowed freely for the entire flight.

Thank Iguana Hunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018

Flight on the way down was fantastic, the plane was spacious & the flight staff was great, pilots did a great job with the elements and the flight arrived early.
On the way back, the plane was too small, cramped, very old, stuffy, and my Husband is an individual with breathing issues, we couldn’t wait to get off plane, and because of the flight back we will think twice about flying with this airline again.

Thank kimchris1204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC