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“Great flight”
Review of Air New Zealand


Reviewed 20 January 2018

I was surprised with this airline. The seats have more room than usual, very confortable and the service provided by the airline was amazing. Lots of entertainment on board with the screen above average size and the crew was super friendly.

Overall i recommend this airline, at least economy wise is the beast experience i'v ever had (compared with British, Lufthansa and Iberia).

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Octavio S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 20 January 2018

Traveled with a family of five on Air NZ 777. We upgraded to the Premium Economy package. Seriously cant go back to economy. Seat sizes, legroom, service were excellent. Breakfast was a little ordinary but of a good standard for airline food. Will only use Air NZ now for trans tasman flights you really cant get better staff.
Inflight entertainment was really varid.

Thank weeble6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2018 via mobile

Normally I enjoy this airline very but im guessing that was clouded by me being a proud kiwi ..
My main disappointment was how little service you get in economy ..Now you order food and drink via the in-flight entertainment screen unless you have it included in your fare ..this service does not open until 40 mins after take off and if your sitting at the rear of the plane it will take over an hour for your first drink wether your paying for it or its complementary ..at the other end service ends an hour before landing ..with my flight of around 3.5 hours I got 1.5 hours of service ..Very poor ..
When I questioned it the attendant was rude and said what do you think we are doing sitting around doing nothing ..

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank MisterMichael6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2018 via mobile

Although a shořt flight Air NZ staff are always very accomodating and friendly.
This goes for the ground staff as well.
Yet to have a bad experience with this airline and I have been travelling with them for 30 odd years.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • Value for money
Thank Jennie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2018

We travel to Sydney often and Air New Zealand has good fares; flying them does require a stop in Auckland, NZ which makes the trip longer. The domestic part of the trip was operated by United which was a good experience. The Air NZ part, from Houston to Auckland, was great; nice attendants, good food, and great in-flight choices for entertainment. The seats in economy aren't bad but I would recommend paying a little extra for picking your seats. Auckland to Sydney was just as good. We've flown other international airlines to Sydney as well and Air NZ is one of our favorites!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank MACrimz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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