I have mixed feeling about Air India. I took 5 Air India Flights in the last 2 weeks and following are my feedback:
1. Singapore-Mumbai on 23rd December 2024 - AI 2108
The flight was on time/ boarding was smooth and everything was ok till t we boarded.
The fumigation was on and the safety demonstration was on while the cabin was fogged out. and people really couldnt see the demonstration clearly..
They were using a Vistara Flight and the crews looked fairly confused. There was a family sitting next to my seat and the one of the Crews were continuously chatting with them ( seemed like the passenger worked with some airline). It got to the extend of them serving him beverages at the Gally.
The flight was fairly turbulent and they had a baby travelling with them. Crew was least bothered to enforce seat belt/not letting the baby sit in the emergency row. The seat belt sign was on and one of them had made the baby stand on the floor and playing and the crew did not bother to intervene.
Another problem with this flight is that, they dont use aerobridge in Mumbai and one needs to spend 15 minutes to reach the arrival hall by bus one the plane is landed.
2. Mumbai - Delhi
3. Delhi-Amritsar
4. Amritsar-Delhi
5. Delhi- Singapore
All these flights were satisfactory and except the 3rd flight the rest were Air Vistara. One thing I noticed is the Vistara Crew are fairly confused and disjoint , even during the safety announcement.
I am hoping Air India will make a note of this and will make the transition from Vistara to Air India smoother.