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“Good flight but time changes a problem”
Review of Air India


Reviewed 4 weeks ago

The flights themselves were good, with a generous 25kg checked baggage allowance and decent meal/snack. My only problem was the 5 minute time change of our first flight (which we were informed of) and the resulting change of our connecting flight to one 4 hours later (due to the minimum transfer time in Mumbai) which we were not told about. We only found out about the extra 4 hour wait at Mumbai when we checked the status of our flights the week before we flew.
As it happened our first flight was delayed and we wouldn't have made the earlier connection anyway.
Had we known this we we booked we would have chosen different flights. With a big change in timings like this we ought to have had the option to change our flights or cancel the booking.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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125 - 129 of 5,245 reviews

Reviewed 4 weeks ago via mobile

Comfortable sitting work welcome and simplicity with Indian culture namastye dil se atithi Devo Bhava

Date of travel: November 2018
Thank yugandharaworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Although this was a relatively short flight we were served an excellent lunch and felt very relaxed the whole time thanks to the attitude of the cabin crew and the good seats.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank youngpapaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

it took too long to do the baggage checkin, inspite of having done web chkin. The person at the counter was helpful but inefficient. Also, wastage of resources in first printing the boarding pass and then reprinting it with new seat no inspite of my request before he printed the first boarding pass.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank parags293
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Travelled with my wife and daughter on the flight from Port Blair to New Delhi on 10 Nov. Had received an email from Air India stating that the flight departure had been rescheduled to 1110 hr from 1050 hr. We however reached the airport as per the scheduled time, keeping in mind the huge crowd expected. On checking in, was offered an upgrade to Business Class by the staff. Having collected the boarding passes, we headed to the aircraft, when suddenly an announcement for the last call of boarding was made. With difficulty we headed through the crowd and made it to the aircraft. On inquiring we were told that the aircraft departure is as per schedule. Notwithstanding we were the last to board the aircraft with difficulty.
The upgradation to Business Class was a boon as we could sleep all the way to Delhi. Adequate leg room and comfortable seats. The lunch served was however horrible. High time, something is done about the food served by Air India. Poor food in Business Class, I am surprised.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank chow69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC