Asked for a door to door service as i have a child but the service is from downstairs. I have to get down my own luggages. I asked for a refund after slightly more than 24hrs, but impossible to cancel.
I had to contact the service myself to get access to it. The lady at the other end of the line found it normal that i have to call everywhere to get access to a service which is supposed to reduce your stress. She told me that it’s just some calls and everything we have to manage in life.
I find myself spending few hours to look for phone numbers n send mails.Asked for a door to door service as i have a child but the service is from downstairs. I have to get down my own luggages. I asked for a refund after slightly more than 24hrs, but impossible to cancel.
I had to contact the service myself to get access to it. The lady at the other end of the line found it normal that i have to call everywhere to get access to a service which is supposed to reduce your stress. She told me that it’s just some calls and everything we have to manage in life.
I find myself spending few hours to look for phone numbers n send mails.

The worst airline ever! Our flight back to Dublin were delayed and when we finally arrived there our suitcases were broken and one of them was opened. We sent an email asking for a refund for the suitcases and compensation for the delay that was over 3 hours and they keep trying to get away with that to don't pay us back.
Plus the food and the customer service were absolutely disgusting!

This was the first time we flew with Air France. We had flown Jetstar from Brisbane to Osaka to spend some time with our son and his family in Japan before flying to Dublin to visit relatives in Ireland. Air France seemed the best option as it was a direct flight Osaka to Paris and short layover at CDG. Flight AF0291 (10/6) Osaka to CDG Paris was over 14 hour flight and we were transiting through CDG to Dublin. For many hours between meals the crew offered snacks sandwiches, drinks etc. We were at the back of the plane and there was a constant flow of people up and down so very difficult to get some rest or sleep for many hours. There were also others crowded around the galley standing eating or drinking sometimes blocking the aisle to the toilet. As we were landing in Paris the plane bounced to on side of the runway and then the other (as if the approach seemed to be too fast) jolting people in there seats. There was no announcement or concern shown to see if everyone was alright. A sign of things to come on our travels as my next review shows how poor AF customer service really is.

Poor service!!!
How can normative allows companies to charge “premium economy” tariffs that includes NO checked baggage?? Even in long distance flights. Premium economy is already a much more expensive tariff for customers. There should be a minimum service required for every tariff, and customers have no other choice.

Airline has the worst service. The stewardess let a bottle fall on my head while opening the compartments and didn’t say a word after that. In addition, I experienced 2h delay without any notification upfront. We were stuck in the plane while having 25 degrees with no AC.