Poor service!!!
How can normative allows companies to charge “premium economy” tariffs that includes NO checked baggage?? Even in long distance flights. Premium economy is already a much more expensive tariff for customers. There should be a minimum service required for every tariff, and customers have no other choice.

Airline has the worst service. The stewardess let a bottle fall on my head while opening the compartments and didn’t say a word after that. In addition, I experienced 2h delay without any notification upfront. We were stuck in the plane while having 25 degrees with no AC.

The absolute worst airline! I much prefer travelling on budget airlines. Their customer service is much better. Air France will do anything to avoid giving you your refund. They make the complaint process as difficult as possible. I have been trying for two months. Never make the mistake of flying with AF!

I flew from Cincinnati, OH to Edinburgh, Scotland on June 28-29, 2024. I had a short layover in Paris and was on an Air France flight from Paris to Edinburgh. When I arrived in Edinburgh my luggage and golf clubs were not there. Trying to get an answer from the baggage attendant for Air France in Edinburgh was like talking to a wall. I finally completed the online baggage claim. Since I literally had only the clothes on my back I spent most of my first 2 days in Edinburgh trying to find and buy clothes, etc. After several calls to AF customer service on June 30 I was finally informed my golf clubs were in Edinburgh and would be delivered that day but my luggage was still lost. We were leaving Edinburgh for St Andrews on July 1 and I gave AF my travel information, motels, etc. I was very prudent in most purchases but I was playing golf at St Andrews and I wasn’t playing in a £10 shirt. I returned home on July 10 without my luggage and spent $1,684 on clothes, toiletries, laundry service and a new piece of luggage (after traveling 4 days using shopping bags). I filed a delayed baggage claim for $1,684 on July 10. On July 22 I filed a lost baggage claim to replace everything I had lost but I did deduct amounts for some of my delayed baggage claim. My luggage actually showed in Cincinnati on July 23 so I dropped the lost baggage claim. AF has finally offered me $1,384 after I had to jump through hoops supplying an overkill of documents. They can’t or won’t tell me how they reached the amount of their offer vs my request. I learned from the abundance of tags on my luggage that it was in Edinburgh on June 30 and was marked unclaimed and returned to Paris on July 2 and finally sent to Cincinnati on July 23. I spooked to AF on the phone everyday and asked about my luggage but all I heard was it was still lost but the actual bag tags tell a different story. No one at AF will take credit for this calamity. I have also been informed that it may be 60 days I actually get my money. I wish I could fly somewhere and pay 60 days after the flight. Air France is a terrible company and their customer service is pathetic.

I flew with Air France from Boston to Paris, with only one small suitcase on the plane. The flight attendants are nice, but the economy class seats are very small and cramped and the chairs are not comfortable, and the plane did not seem as clean as it is supposed to be. Regarding the food, it did not look good, and the taste was even worse. When I checked in to Paris, I had no problem with my carry-on, but on the way back they did not let me board with it, claiming that it was over the weight limit. I even said that it was the same weight when I went there. Then I said that I did not want to check my suitcase, but they said that if I did not check it, it would not go with me. So I said ok, but if their employees damage my suitcase, you will have to pay for a new one. Guess what? When I got back to Boston, my suitcase was all broken and one wheel was flat. I reported what happened to them, but they said they would not be responsible for my loss. So here is my note of repudiation to this filthy and irresponsible company. If you don't want to be bothered, DON'T TRAVEL WITH THEM. BECAUSE IF SOMETHING HAPPENS, THEY WILL NOT BE RESPONSIBLE FOR YOUR LOSS.