I flew from Cincinnati, OH to Edinburgh, Scotland on June 28-29, 2024. I had a short layover in Paris and was on an Air France flight from Paris to Edinburgh. When I arrived in Edinburgh my luggage and golf clubs were not there. Trying to get an answer from the baggage attendant for Air France in Edinburgh was like talking to a wall. I finally completed the online baggage claim. Since I literally had only the clothes on my back I spent most of my first 2 days in Edinburgh trying to find and buy clothes, etc. After several calls to AF customer service on June 30 I was finally informed my golf clubs were in Edinburgh and would be delivered that day but my luggage was still lost. We were leaving Edinburgh for St Andrews on July 1 and I gave AF my travel information, motels, etc. I was very prudent in most purchases but I was playing golf at St Andrews and I wasn’t playing in a £10 shirt. I returned home on July 10 without my luggage and spent $1,684 on clothes, toiletries, laundry service and a new piece of luggage (after traveling 4 days using shopping bags). I filed a delayed baggage claim for $1,684 on July 10. On July 22 I filed a lost baggage claim to replace everything I had lost but I did deduct amounts for some of my delayed baggage claim. My luggage actually showed in Cincinnati on July 23 so I dropped the lost baggage claim. AF has finally offered me $1,384 after I had to jump through hoops supplying an overkill of documents. They can’t or won’t tell me how they reached the amount of their offer vs my request. I learned from the abundance of tags on my luggage that it was in Edinburgh on June 30 and was marked unclaimed and returned to Paris on July 2 and finally sent to Cincinnati on July 23. I spooked to AF on the phone everyday and asked about my luggage but all I heard was it was still lost but the actual bag tags tell a different story. No one at AF will take credit for this calamity. I have also been informed that it may be 60 days I actually get my money. I wish I could fly somewhere and pay 60 days after the flight. Air France is a terrible company and their customer service is pathetic.

I flew with Air France from Boston to Paris, with only one small suitcase on the plane. The flight attendants are nice, but the economy class seats are very small and cramped and the chairs are not comfortable, and the plane did not seem as clean as it is supposed to be. Regarding the food, it did not look good, and the taste was even worse. When I checked in to Paris, I had no problem with my carry-on, but on the way back they did not let me board with it, claiming that it was over the weight limit. I even said that it was the same weight when I went there. Then I said that I did not want to check my suitcase, but they said that if I did not check it, it would not go with me. So I said ok, but if their employees damage my suitcase, you will have to pay for a new one. Guess what? When I got back to Boston, my suitcase was all broken and one wheel was flat. I reported what happened to them, but they said they would not be responsible for my loss. So here is my note of repudiation to this filthy and irresponsible company. If you don't want to be bothered, DON'T TRAVEL WITH THEM. BECAUSE IF SOMETHING HAPPENS, THEY WILL NOT BE RESPONSIBLE FOR YOUR LOSS.

had booked my flight on the afklm site and the price offered from Barcelona to Chicago and Chicago madrid was outstanding. The price was great. The seat 7A was.ok not super comfy.though. the aircraft was a 787 and very.clean. food was.good but certainly not.as good as I.had expected travelling business. However, the FA were friendly and attentive. The flight back.was.airbus 350 seat 2L. Nothing to say. Food was good but not outstanding. Seat was OK but.next time I will try to secure.a.row 1 seat that.offers better.legroom.

The worst company ever!!!! Terrible service, cancelling flights without a notice, terrible customer support, rude stuff! Never again!!!!! The worst!

I had to make two reservations for my family for our trip to Tokyo because I had to pay with two different cards. I reserved in premium economy and only shortly before the trip did I realize that Air France had made an error on one of the reservations, putting part of my family in economy. I called Air France to try to solve this problem and they turned a deaf ear on my request. The only solution that they proposed for this error in their system was that I pay almost double what I had paid for my premium economy seats to have my economy seats upgraded so my family could travel together. I spent more than five or six hours on the telephone with various agents of Air France trying to find a solution. I asked to be connected with the superior and all of them refused. I asked for an email that I could contact someone to listen to my case and no one would provide me one. Except the last lady to whom I spoke, who gave me an email, to which I wrote. I was surprised that Air France responded by having somebody telephone me. But this person accused me of the error and not Air France and again only proposed that I pay this time almost 3 times the original price for premium economy to have my two other members of the family join me so we could travel together. Not only was there no effort to find a solution but Air France accused me of the problem. I was scandalized by the by the argumentative tone of the agent who called to tell me, there was nothing he could do. He tried to put all of the blame on me again, which I found counterproductive. I wish he just have never called me because it would’ve saved me time. It was very disappointing to think that the company had no interest in trying to repair what is meant to be a special moment for a family to make a long trip from Paris to Tokyo. The feeling I got was that they did not care in the least. In my opinion, I would say that Air France is OK more or less if there is not a problem. But if there is one they don’t care about it. I recommend that you know this before you travel with them. I won’t be traveling with them in the future, that’s for sure.