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“Business flight, long haul”
Review of Air France


Reviewed 29 March 2020

Overall, convenient flight, on purpose I took the evening flight to arrive in HCMS in the early morning, to get best day-time-link and less jetlag.
B777-300 was okay, however start and acceleration noisy and not that smooth

Date of travel: March 2020
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    • Value for money
    • Check-in and boarding
2  Thank hamo306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 29 March 2020

I will spare the gentle reader the ordeal trying to rebook my round trip tickets on Delta airlines! Originally booked to fly back to the States via Roissy CDG (Paris) I was booked, cancelled, rebooked repeatedly until eventually I was even given a flight out of Schipol for a week later than the original flight..,
After booking train tickets (with great difficulty as all trains OUT of Paris were full) and booking three hotel days at Schipol Best Western, I decided to take matters into my own hands and arranged a flight on Air France from CDG to Atlanta Hartsfield. Turned out to be the SAME FLIGHT that Delta told me was cancelled, only on their SkyMiles partner.
The airport was nearly empty. The flight a bit delayed (awaiting crew) but that is understandable under the extreme circumstances with Paris on lockdown and flights cancelled left and right.
The flight was nine rather than six or seven hours because of USA air space restrictions. Nine lovely, pampered, hours.
Started with champagne as a preflight drink, delicious “déjeuner” attentive service and drinks throughout as well as a nice late snack a half hour before landing.
The attendants all had to wear mask and gloves but I understand their anxiety, even though those measures are of little real value.
We underwent a CDC temperature and health screening prior to deplaning with orders to quarantine for 14 days at home. (Have since been contacted by Md Dept of Health to follow up and enforce the CDC orders).
Our (again Delta) flight from ATL to BWI was cancelled, but that’s another story.
Moral; don’t count on your carrier to rebook you in times of crisis or emergency. Just grab your wallet and book on the country’s national carrier ( great if it’s an Alliance or Team member of your carrier but not critical).
Then immediately contact YOUR CARRIER to arrange a FULL REFUND BASED ON THEIR CANCELLATION OF YOUR FLIGHTS. You have to stand your ground. Delta was good on this point as their own computer had documented the multiple bookings an cancellations and rebookings and even airport departure city changes.
Finally I was able to get nearly full refund on our train (Thalys) tickets purchased through Trainline, and two of the three nights from Best Western but only after calling the hotel directly. The international Best Western desk was not helpful at all, even though we are “loyalty” members.

Date of travel: March 2020
2  Thank josephzebley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2020

Awful journey poor food and terrible service 1 cabin attendant in Business class who really was disinterested in the passengers

Date of travel: March 2020
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1  Thank Toastirs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2020

The worst flying experience EVER! (And we've had plenty of time in the air) The plane was disgustingly filthy and we both ended up with flea bites all over our legs by the time we landed. The staff was rude, the flight was late really there were a ton of things wrong and they did NOTHING right!

Date of travel: September 2019
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1  Thank Amandaevansinthesky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2020

we booked from Barcelona to Miami via Paris first leg fast 1hr 15mins, snack on plane free with a coffee really see this noeadays from companies, 2e to 2m transfer took around 20 mins you need this gate for all usa flights qick seemless fast,no need to rechech , a380 2 floor great seat exit, space goos but as yr at very back with turblence you feel it more, better exit seats else were on plane, food going ok fresh drinks limited but staff ok,
return same food little poor same seats back over night so space was well needed but seats exit did not recline. flight back to spain faultless, only thing transfer to 2e gate had to pass though passport again funny not on way out so had to disgaurd drinks liquids full .but still better airline thean most .will recomend for long and short haul .will be using again .

Date of travel: March 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank chickenlegskirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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