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“CA 161”
Review of Air China


Reviewed 4 weeks ago

China Airline - check in was fast and friendly. Boarding was on time and hassle free. Flight take off and landing were good. Meals served on abort was hot and sufficient. Overall good service.

Thank kimhuat2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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61 - 65 of 3,992 reviews

Reviewed 5 weeks ago via mobile

Cabin crew coming round with water juice. Would have like a coffee after the meal. Have both eastern and western meals, which is great as most passengers were Chinese. Had a pleasant flight overall considering I already flew ten hours from auckland

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    • In-flight entertainment (WiFi, TV, films)
1  Thank Ann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago

Impossible to check in on line.Flight left exactly on time.Lovely new A350 which was very smart and with adequate leg room.Arrived early.Food was terrible but staff were excellent.
Well worth a go.

2  Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2018 via mobile

I at 1st had doubts about booking with air china. But they proved me wrong. excellent customer service from the moment I put foot into the cabin.
Also the lady in Guangzhou office hats off great customer service.Also all the cabin crew well done. Keep up the great work.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
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Thank jahangird2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2018

Don't think you can sit back and watch a marathon of movies to pass the time - the video screens are so ancient they overheat after about 3 hours and need to be switched off to cool down. I travelled with this airline from Melbourne to Shanghai, the service and food was excellent. Cannot say the same on the return leg from Beijing to Melbourne - food was terrible and they did not serve breakfast (travelled in the plane for over 7 hours - all that was served was water??? - when I asked at 8:00 am when breakfast would be served (and I was awake at 5 a.m.) they stated lunch would be served at 12! Starving. Some people felt sorry for me and gave me a couple of biscuits. The whole flight was dismal. When the meal arrived it was lack lustre and inedible.The only reason I flew with this airline is because it was part of a tour package where you are not told the airline until close to flight time - never again. You get what you pay for - which is not much. It was not even worth upgrading to business as this compares to economy with the better airlines.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Vacationer575462
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC