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“Great experience”
Review of Aeromexico


Reviewed 3 weeks ago

My first time in AEROMEXICO, and to be honest I didn't have any expectations about this line
The realyty was that I was surprised by the service, plane, and always on time
Very good impression of counter and plane service
Will repeat

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank JMEA1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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78 - 82 of 7,245 reviews

Reviewed 4 weeks ago via mobile

Flew from GUA to MEX and from MWX to CUN and back.

All flights on time, check in was fast and on board service excellent.

Definitely a great experience. Food was acceptable, but drinks and attention were very good.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Fer_MdelC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We flew this airline from Vancouver B.C to Mexico City. We had great service,the flight attendance where very friendly. They gave us a meal and free alcohol. The flight was great!

Thank jennifer40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

We had about 6 hours flight time twice, stopping in Mexico City for 3 hours. Bags went direct to Lima. On the way back in Mexico City we had to take them off, for checking. Because worried about drugs, so then you need 3 hours to go security again. Seats comfy, food is good, good service, will use them again.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Steve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

If you have ANY customer service issues, Aero Mexico customer service will refuse to help and stand by their product and service. It is much easier for them to pass the buck ands say there is nothing they can do. I had a number of email communications with Hugo and his general attitude was "I really don't care"
It is really unfortunate that companies don't care anymore and their main priority is the almighty $$

    • Customer service (e.g. attitude, care, helpfulness)
Thank Q7542BVtexh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC