The entire experience was horrible. One week before we were to leave on our vacation they notified us our direct, first class flight was cancelled due to an impending pilot strike. They booked us on a different airline, on a connecting flight with a very short time between landing and takeoff for the next leg - we almost missed it. In addition, the first leg of the flight was in coach and we were not seated together, the 2nd leg was first but we were also not seated together. I paid for a first class non-stop flight but did not get the equivalent. They assured me our return flight was not affected yet the day before we were set to leave for the vacation they informed me my return flight was affected as well, in fact cancelled (all via email, no human contact). They were going to put my family of 3 on an unknown airline but could not confirm my seats. I refused this flight out of concerns for safety and no guaranteed seats. Also informed there was no first class designation on this airline. I booked my own flight home but based on the short notice, had trouble finding a flight and had to book another connecting flight. I was told I would get a refund for my flight changes, but to date (Sept '24) have not received the refund. I called the airline again today and after waiting an hour on hold (which is typical) for a customer service rep to answer, I explained that I wanted to follow up on my refund and advise the airline the CC where the credit was supposed to go was stolen and wanted to supply another CC to receive the credit. They told me to go on Whats App and give the information there. I told them I was not going to put my CC info on any form of the internet and asked to speak to someone. They replied that the Claims/Finance department does not answer calls and I should use Whats App or return their email. Their emails all come from a NoReply address so that's not an option either. I hope people choose not to fly this airline but if you do, keep all correspondence and all paperwork you get, because you'll need every bit of it to even try to file a claim if you need to. And if you need to, you likely won't get it for a long time and will only be connected to people who cannot help you and continue to read from their ridiculous script where they continue to ask you if they can help you, but are totally unable to do anything for you! I've been waiting 3 mos now and frustrated that I can't talk to a human being who has any ability to help you or has any customer service skills to resolve a problem they caused.

Our flight from Dublin to Chicago was cancelled. We were then booked on Jet Blue to Boston and then on United from Boston to Chicago. The fare of the ticket they gave us for our Jet Blue flight did not allow us to check luggage so we had to pay to check our luggage even though we had paid for checked luggage on our original flight on Aer Lingus. We contacted Aer Lingus customer service to get reimbursed. 90 days later we still have not received any response, even after calling 3 times and being told they would put it on expedited request. Aer Lingus customer service to resolve an issue is horrible!

Flew on this garbage airline on 3 segments of a trip this summer. Not a single segment went off well. The airline does not respond to any form of communication except for when you have Expedia contact them...then and only then do you get a response. The first and last segments were a mess, but the absolute train wreck occurred on the middle segment between Dublin and Heathrow. My family of 4 was checked in ahead of time and arrived at the airport 3 hours before our scheduled flight, plenty of time for my children to use the facilities, get through security and get lunch. However the kiosk would not allow me to print my bag tags and all the "helper" could advise was to go stand in the full check in line for a half hour. Then an Aer Lingus employee took anyone for London out of the line regardless of their flight time and put them on any earlier flights they could cram then onto without any conversation or consent to try and make up for their 8 hour strike the prior Saturday. I was then handed boarding passes for a flight that the doors had already been closed on and scheduled to depart in 15 minutes, was not given any priority access through security or any transportation to the gate which wasn't even in the same terminal as the one i checked in at. I had to send my wife and younger daughter ahead to the gate while walking over a mile with my eldest daughter who just wanted to eat but now wasn't able to. The idiots at the check in didnt even have the intelligence to call ahead to the gate to tell them we were on our way and why so the gate agent had the audacity to tell me to "hurry up" when i came around the corner. For that she got the pleasure of hearing me announce to her and everyone else for several gates around exactly why I was "late" to a flight I was 3 hours early for. She shut her mouth after that. Since we werent given time to fill our water bottles after security I asked for water on the plane and was advised I could buy a bottle. BAHAHA! So again I announced for all to hear that this fuster cluck was entirely the fault of Aer Lingus and that they would find water...somehow they managed to. And to boot, all 4 of our seats were spread throughout the plane instead of being together as they had been on my original flight they moved me off of. I have nothing but contempt for this airline and I will hope for the day they go bankrupt for their incompetence. If I ever go back to Ireland it will not be on Aer Lingus.

Amazing experience, reasonable price for EUR to US flight! Very nice staff, food was great - I really enjoyed the vegetarian ravioli for dinner. The flight had almost 2 h delay which was caused by technical issues in Dublin (not by the airlines), but we were able to land with only one hour delay after all, so much appreciated.

Would not recommend this flight company, were delayed due to weather in Newark, when we arrived in Dublin we were barked and yes barked at from staff saying were late for our connection flight and "its not going to wait for you" but told its still here and to run. with no help on directions etc, we barley made it to the bus to take us over to the final gate to plane. when we got there this sorry excuse of a woman told us were late and its gone, I asked well what do we do now, and she stated I don't know just telling you its gone. we managed to find help and were told our luggage was never being put on the plane as we wouldn't make it but we almost did, so if we did make it our luggage wouldn't have anyway. every member of staff treated us like dirt and made us feel like it was our fault. we were put on another plane that was already delayed after being told "our planes cant be delayed" had a taxi company waiting in Birmingham for us so almost lost out there too. Honestly the worst flight company I have ever used and I have flown with Ryan air a lot! After sending in a complaint using there complaint section on their website all I got back was an email I cant reply too and just documents listing out there legal terms, no words, nothing. You're a joke f a company.