I arrived shortly after 7 for my 8:40 flight. Granted, that's not a LOT of time before, but I want told I HAD to be there so early. They had already closed the check-in line, and I couldn't get on the flight. I made a call to get on the next flight, and they said it would be no problem if I paid a "no show" fee. I was willing to do that, bit they said it would have to be at the airline. So I waited for the next flight day. It would be another 8:40 flight, and they didn't even open the check-in until 4:30, and I'm sure would close again by 7. Anyway, they said that the few people I talked to on the phone was wrong, and I'd need to get a new reservation for the flight, which they said they had room for. (A new reservation would cost $1,900)

Where do I start, my husband, myself, 2 daughters and our 18 yr old granddaughter flew out on Sunday even 8th Sept 24 Irish time. The excitement was palpable, as it was our eldest daughter's 50th birthday next day and she hasn't been back since Sept 2000. Everything was fine even including my trip in a wheelchair assistant trip no problems. Whoever Aer Lingus uses as their food guru needs to be removed forthwith. Ok as we were travelling economy, arm room is minimal. 1 daughter and our granddaughter eat gluten free food and booked for the 48 hrs required. Our daughter l got the food and I use the word food loosely but not our grand daughter The staff said they didn't order it within the time frame which was untrue as they had received an email to confirm it. So our Gdaughter got nothing to eat except a juice. Later on they acknowledged it was their fault and brought her bun she couldn't eat. But the funny thing was, we were in the centre 37th row and a young man, well over 6 and half ft about 350 lbs sat in the 1st seat of centre row 36 and then moved into next seat. He took over 3 seats to hold him and proceeds to push his seat back on my husband. I asked the staff to get him to move forward when the food came but said we will get our colleague to do it and I said we have asked them already. He got 2 portions of everything and eventually a senior member physically moved him forward herself, what was that about. Getting back to the food which is a disgrace and puke especially today on the overnight flight to Dublin. Who wants dinner God help us if that's their idea of dinner. We were better getting crackers and different cheeses and a bag of tayto crisps and a decent tea and coffee. So much packaging to get through, it's not funny and again only 1 gluten free meal. They are been ordered but been given out to someone else. I wonder the captain who was flying the plane today and was the spokesperson for his members during the recent dispute, got the same puke food I would say not. We recognised his name, as oaps we are tuned in. To add insult to injury I booked a wheelchair assistantance from the plane due to knee replacement last year and a hip next month but no one there. Plenty of men standing there as we came off the flight with hi vi's 👋 jackets but no chair and I walked with my crutch through checkout out across to get the 109A bus to Kells. Sorry Aer Lingus CEO and staff you are failing the people who are keeping you in work. The old saying " be nice to people on your way up as you will meet them on your way down" the people in the business area will be looked after but if anything happens , they go down with us in economy. British Airways for me long haul and Ryanair short. I know it is pointless of me writing a review as nothing will change, we in economy are of no importance to the powers that be, but if they were dependent on business only, how would it last. Its such a pity Captain, you should fight for your customers as well, because without us, you would be flying the plane for an Arab Prince or larry goodman and at their beck and call. If this review makes others rethink booking Aer lingus and giving an honest review, so be it, not bashing an airline for the sake of it, a keyboard warrior. Slán

after spending the best part of a year researching the best way to get to Iowa to participate in a week long cycle event (ragbrai) we chose aer lingus to get us to Chicago and anther carrier to get us to Omaha. we took a flight to Dublin from Newcastle then a flight direct to chicago which was an hour or so leaving. the flight was fine, decent seats food etc but alcoholic drinks had to be bought ,I've never had this before on a long haul flight. our problems started on arrival at chicago as our boxes carrying our bikes(and clothes and tents) never arrived ,there was many other people who had been on the flight with the same problem, there was no Aer Lingus rep at the airport so we reported to the baggage claim area and opened a case, they were as helpful as they could but couldn't offer much advice.we took an unplanned room in chicago,i got a call from Aer Lingus and the person told me he would be taking the case on and would get our bikes to us and keep us informed ,I never heard from him again!!! then returned to the airport next day where the bikes still hadn't shown up and again took another room ,this was Saturday and the ride started next day in iowa so we took matters into our own hands took a train got lifts and managed to hire bikes and due to the goodwill of the people of iowa managed to cycle four out of seven days . I have put a claim in for out of pocket expenses eg rooms train journey and hire of bikes, that was back in July and they haven't responded and I will take them to court if I have to ,I have only once had an issue with my bike not showing and it was delivered to my hotel next day, I understand that things sometimes go missing but there response has been woeful and will never fly with them again, fly with them at your peril. on return to chicago to fly home our bike boxes were in the baggage areas we picked them up and checked them back in unopened. !!!

The flights to and from Dublin were very nice. However, the refund process is extremely painful. We paid, few days before the flight, for an upgrade to business class from Dublin to the US. We got to the airport and the upgrade was not recorded. We ended up having to pay again for the seats. The cashier made a note that we would receive a refund. We showed them the previous charge, and they acknowledged that. They knew of issues like this and made the changes without issue.

We are still waiting on a refund -5 months later, with several phone calls and escalation of the issue.

Never again. Spent $$$$ to fly business class from Chicago to Edinburgh through Dublin. There were so many problems. The following morning the crew served three people breakfast and then said we were landing and they couldn’t serve the rest of us. No coffee, no breakfast, but I had to watch my neighbor eat the full breakfast they were served. I was offered no recompensa for this. I had a connecting flight so this meant I completely missed breakfast and coffee. A big fat nothing. Then, they lost our bag. It sat in Dublin overnight and we were relieved to see it in Edinburgh the following morning because we’d communicated we needed it right away for a business event. They said they’d deliver it to our hotel but didn’t. Two days and multiple calls an emails later, my husband travelled back to the airport at our expense and tracked the bag down using our AirTags and refusing to leave until he had it in hand. It took two hours and they gave him the hardest time. No offer of vouchers or any help with clothing to tide us over. Our business event was not what it should have been without our materials. Overall experience was awful. Service people are rude. Avoid avoid avoid.