I had a flight from Frankfurt to Heraklion, Crete, through Athens. The Frankfurt airport changed the gates 5 minutes before boarding so Aegean had to reschedule a lot of things and delayed them 45 minutes. They handled it good. Condor couldn’t check my bags to Crete so I had to pick ‘em up at Athens and due to some delay I missed my flight. This lovely, sweet and just beautiful woman was more than helpful and booked us a hotel room and put us on the next flight. People like that truly make a difference and have a positive impact on the company’s image. Grateful for the help and satisfied as always. Thank you Marilena.