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“Could be better”
Review of Aegean Airlines


Reviewed 18 June 2018

Had a connection flight from Bucharest to Thessaloniki, via Athens. The first flight was perfect, no delays, everything went smooth: from online check in 48 h prior to flight, baggage drop off, flight, landing and take off. Food was OK - basic, but it was a short flight - a sandwich, candy, something sweet, refreshments. The flight back was terrible. Started with a 40 min delay, but maybe pouring rain was at fault. Then all flight attendants were grumpy and not polite at all, worse service than in most low cost flights. Then we only got a pastry for dinner (the connecting flight passengers were at the airport from 13:00 to 20:00 landing time, so just a pastry was not enough fro dinner; thank God I bought a sandwich). On the good side they had beer and wine, not just refreshments. Then, when landing, an elderly lady got sick (I think she had a stroke or a heart attack) and the flight attendants did NOT let the doctors on board assist her at all (half the plane were doctors coming back from a congress), did not seem to care she was very sick and did not call for an ambulance at landing. Even more, she was left to be assisted in getting of the plane the last, after everybody else got out. And she was still very sick. No ambulance waiting at the airport. I was already half my way home when I saw an ambulance rushing to the airport.

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    • Value for money
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Thank ramutza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 18 June 2018 via mobile

The plane itself is very nice and the space between the rows is OK but then food was really bad... The quantity is very small which is ok but the food didn't taste good at all. They serve alcohol which is good too. Flight crew are nice even though the employees at the airport were very slow during check in in Cairo and in Athens

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    • Customer service (e.g. attitude, care, helpfulness)
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Thank Mariam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2018

Lunch was pasta with shrimps. Need magnifying glass to see shims. Serve drinks once, no 2nd round serving. No coffee if you want coffee you need to ask for.
Need to pay to select seat in the frond rows Even during the e-check in time (48 hrs before flight)

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    • Customer service (e.g. attitude, care, helpfulness)
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    • In-flight entertainment (WiFi, TV, films)
    • Value for money
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Thank magistros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2018

First time we tried this airline. This is the Greek national air-carrier, a multi-awarded company, as we found out. The flight was on-time, the crew extremely polite and the food delicious!

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Thank Apostolia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2018

This was from Cairo to Athens and then to Tel Aviv. The meal was just a snack and they only let you have one drink and then after that just water so pretty stingy with the food and drink. I nearly missed out altogether as the hostess thought I was asleep but when she saw me awake later on no food was offered and I had to ask and was eating as the plane was landing

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC