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“The worst airline ever with very bad staff too”
Review of Pegasus Airlines


Reviewed 18 February 2018 via mobile

Check in took so long and so rude staff.. like we are having free ticket .. i will never ever travel with that Airlines

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
3  Thank Habib S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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405 - 409 of 3,289 reviews

Reviewed 17 February 2018

I can compromise the uncomfortable seats and the possible repeated delays, as long as Pegasus offers an affordable direct line from Amman to Antalya (otherwise have to go to Istanbul, wait then and take another flight ).
It's only one hour or so.
The rates are good, and cheaper than the other options anyway.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Rawan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2018

Unfortunately I never got off the ground. I was denied boarding at Fiumicino because my identity card had a slight tear in the side. Apparently Turkey only accepts perfectly fresh documents AND if you are travelling on a national passport, they apply the six month clause i.e. your must be valid for 6 months after the dates of your travel. At the same time, other travellers were turned back for the same reason although their identity cards were only slightly damaged but "damaged" is the word that describes what is unacceptable to them. Pegasus Air should spell out these provisos to travellers to avoid what happened to me and others at the last moment at the airport when it is too late to rectify the problem. In fact, there is an office in the airport which issues new identity cards but only after consultation with your Municipality of Origin. I was travelling on 30 December so the first opportunity to get a new document was 2 January. I duly bought a second ticket for 2 January only to discover at arrival at the airport that the "anagrafe" in the Municipality of my home town was closed for repairs.
My complaint is: a. that Pegasus should spell out the requirements for undamaged documents and b. that the Pegasus personnel in Fiumicino should be more sympathetic and understanding when turning away disappointed and frustrated travellers.

    • Customer service (e.g. attitude, care, helpfulness)
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank Patricia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2018

Both of my flights were delayed. One hour. And 3 hours 40 minutes the next one from Istanbul to Bishkek.
Crew announced we don't land in Bishkek due to bad weather conditions. So we landed in Almaty instead, which is a) a different country, so many passengers had a huge trouble dealing Kazakh customs b) 250 km away from the original destination.
Nobody from the company took a trouble to tell 200 people when the flight to Bishkek will take place. 200 people with little kids were trapped in transit zone for hours and hours not knowing what are they waiting for and for how long. Many people came from different countries and had no local money, no access to internet. Many had small kids and no assistance was provided to them either. For 3 hours nobody bothered to do anything about 200 people without possibility to buy water or food, find place to rest after 9 hours of night travel (4 hours delay in Istanbul airport and 5 hours flying). Until these people started calling for airport representatives. Which gave us a choice to wait 12 more hours in the transit area for the Pegasus crew to rest at the hotel and bring them to a place they were supposed to bring 20 hours earlier. Or take a bus to Bishkek, covering all transportation cost themselves.
I managed to leave the airport with great difficulties and organize myself a transport back home. So, I can't say what happened after I left that nightmare but I honestly don't think anything was done for people who weren't able or couldn't do that.
And that still was no action on behalf of anyone from Pegasus. All was done by the Almaty airport stuff after long discussion with some of the passengers.
To sum it up - if you use this airline, be ready to meet absolute ignorance, incompetence and completely careless attitude you as a customer. Be ready to solve all problems appearing yourself, and don't expect any refund for the expenses.
I don't think the company will care about this feedback. But I think it's important for people to know and avoid booking anything with Pegasus for the sake of a comfortable travel and humanlike attitude.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank Дерунова В
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2018

I had 4 flights this time by Pegasus. Seats were very "Uncomfortable" with very-very close fitting leg room. You can buy coffee, drinks or sandwich in an expensive price.
Most flights in Istanbul are from Sabiha airport.
It will be very bad experience, if your flights are over 3 hours length, especially if you have a connection flight.
Related to the Turkish airline, it is cheaper (about 20%), but this does not cost you, because you will be tired and will actually lose your first day of the trip.
The only positive things were helpful staffs and good landing.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
3  Thank hesfehani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC