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“Smallest and Worst”
Review of Vieques Air Link


Reviewed 10 April 2017 via mobile

Worst air company. Small and trash. We booked flight through its website and we didn't receive any email confirmation or ticket information. When we get to the airport for check in, the agent told us the check in process was already closed because we should check in 1 hour before our plane leave. But we didn't even know this policy. The company didn't give any notice in advance. Besides, no refund and cannot change another flight. Smallest and Worst. When we book the ticket at another company, Cape Air, we had everything. Confirmation, notice and we can cancel the flight. Compared to Cape, VAL is nothing but trash.

Thank ShadyLiu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (48)
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16 - 20 of 48 reviews

Reviewed 5 April 2017

We purchased tickets on the first morning flight from San Juan Isla Grande to Vieques. Our flight was delayed due to mechanical issues that needed to be addressed in Vieques. We were scheduled to depart at 8:30 am, but didn't takeoff until 10:30 am. The VAL ticketing agent was extremely apologetic and even refunded the money that he had charged us for our overweight luggage. (VAL charges $1 per pound for bags over 50 lbs.) The delay wouldn't have been so bad if the airport was more comfortable, but the seats are hard, the room is cold and the only food and beverage can be found in a single vending machine. Once in the air, the flight to Vieques is quick - approximately 25 minutes - and the views are breathtaking. The pilot, co-pilot and entire VAL crew were friendly and professional. The airport in Vieques is larger than Isla Grande and has a little food stand as well as shaded outdoor seating. Guests of the W Resort have a private, indoor waiting area. I'm a nervous flier, but I thought that the plane was comfortable and the flight was smooth. The propellers are very loud so next time I'll pack earplugs for me and my children.

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Thank stellablue32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2017

When you fly on VAL you get friendly service on a very small plane. On this small island if all the people are ready the plane might leave early, or they might help you in some other way. If you live on the island, chances are you know the staff and owner by name. They are committed to make the island a better place. Thank you VAL.

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Thank ptOmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2017

We flew VAL from Isla Grande which is much cheaper than flying from the international airport in San Juan. We had a great experience with super easy check in and on time departures and smooth air. We especially were happy with our experience of leaving an item in our rental car in Vieques. Our pilot Antonio Torres personally took the time to help us retrieve the item making phone calls for us and arranging to bring the item back with him on his next flight. This man was very personable and went way over and above the call of duty to do this. It turns out his is also the supervisor of the pilots. We can't say enough good about this airlines and this helpful guy! This is what you hope for when you travel.

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Thank Kathy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2017

I have taken multiple flights with this airline to and from Vieques and Culebra. If you leave from Ceiba the trip is very quick, up and down in only about 10 minutes. We've always had good service with the airline and pilots are always friendly and sociable. I highly recommend flying with them. Just don't overpack, that's on you, not them.

    • Customer service (e.g. attitude, care, helpfulness)
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Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC