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“Avoid GoAir/GoFirst at all costs or it will seriously cost you!”
Review of GoAir


Reviewed 18 May 2023

My recent 3 week trip to India was absolutely memorable and enjoyable but for a very stressful morning on 27 April when my daughter and I turned up to Mumbai Airport (T1) to board my GoAir flight to Kochi at 07:20. I used Air India, Air Asia and IndiGo for my other domestic flights during the trip and everything ran smoothly. However, when we turned up for this one GoAir flight to Kochi, we were shocked to be told by two check-in staff that the flight was overbooked and that the configuration of the plane had changed at the last minute which meant that even less passengers could board the plane! As compensation, one Customer Executive, called Radika, guaranteed us a refund of "double the fare" to enable us to buy a ticket with another airline. Another Customer Executive, called Sunil Surendran, guaranteed us the same refund of "double the fare" which would be in our account after 7 days. We had to be in Kochi by 11am as we had a driver and a planned itinerary of sightseeing waiting for us and so we had no option but to buy new tickets at more that 2.5 times the cost of these GoAir tickets. We then had to rush off to Terminal 2 in a shuttle bus to catch an IndiGo flight to Kochi at 09:10. Needless to say that we are, 3 weeks later, still waiting, and chasing, the refund of "double the fare". Trying to get through to Customer Service of GoAir in India is a nightmare and they are totally unhelpful. I now read that GoFirst/GoAir has filed for bankruptcy on 2 May 2023 and has cancelled all its flights until 26 May. I am not the least bit surprised and I hope that their clueless ground staff don't keep promising refunds of "double the fare"! I am still in the process of getting them to honour the "guaranteed" refund of "double the fare" but I strongly urge you NOT to ever consider travelling by GoFirst/GoAir as it will seriously cost you, as it did us!

Date of travel: April 2023
    • Customer service
    • In-flight Entertainment
1  Thank JDFM59
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (1,666)
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10 - 14 of 1,666 reviews

Reviewed 15 May 2023

Poor service ever.took flight from srinagar to delhi. Flight was cancelled without prior notification.All the goair flights on that day were cancelled. Do not choose Goair because its less expensive, it will give us big loss. I was sitting with my kids outside the airport in such cold climate. Donot trust GOAIR

Date of travel: May 2023
Thank rameshb983
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 May 2023

Had a 15 days early booking. They cancelled the flight at last moment. Dubious schedule.
Never recommend this airline service.

Date of travel: May 2023
Thank Nishantk_b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 May 2023

GoFirst Team,

I had a flight from Chandigarh to Mumbai on May 3rd that was cancelled, and I rescheduled it for May 5th, which was also cancelled. There are currently no flights available. Please refund the amount and explain the process for receiving the refunded amount. Is there anything else I need to do?

I tried calling the customer care multiple times but nobody received the call.

PNR Number : OELQTK

Kindly let me know as soon as possible.
+91 9000940230

Date of travel: May 2023
Thank Khivi_1510
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 May 2023

This is horrible flight govt should ban while coming from mumbai to goa to and from flight got delayed by 4 hour how can it possible everytym got delayed worst from Indian railways

Date of travel: April 2023
Thank Xyz_wbhi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.