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“The worst airline ever”
Review of VivaColombia


Reviewed 6 April 2018 via mobile

Very unethical company charging its customers hidden extra fees like 22 USD for printing of an air ticket. Avoid them if it is possible. Never ever travel again. It worth to extra pay a few bucks to go with other airlines.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Marek Ž
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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84 - 88 of 752 reviews

Reviewed 5 April 2018

DO NOT FLY WITH THIS COMPANY. Our flight was cancelled but we were only told when we tried to check in for the flight, nobody called or emailed us in advance. According to VivaColombia's Terms&Conditions we are entitled to a 30% refund of the fare and we've been trying to claim this for 2 months. Nobody replies to our emails and whenever we call or speak to their online support "Sofi" they just tell us to email again and wait 5 days. We've been doing this on repeat for 2 months now.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank SHJ18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

My family flew VivaColombia on vacation from bogota. It was the worst airline experience in 45 years of flying. I paid extra for quick check-in at the airport; it took so long we almost missed our plane, about 75 minutes.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
Thank WestFarms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018

Flew return BOG<->CTG. Reviewing the return from Cartagena. Flight crew and cabin service were fine. Boarding was fine -- the airport has not jet-bridges so you walk out into the tarmac (covered by a ceiling from the rain). Punctual. The price was really attractive compared to full service airlines.

The major hiccup was the check-in at Cartagena. The website sells pre-selected seats AND checked baggage AND airport counter check-in as add-ons, which may have helped to cut down on the time at the airport check-in if there were separate lines. In my case, though, the people who had bought airport counter check-in were put in the same line as people who had not. So in reality all I had bought with the "airport check-in" was the need not to print a boarding pass at home (think Ryanair) -- while other people who had checked-in online but has a bag drop were lumped together with me in the same line.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Kat T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2018

Reasonable value. Easy to get around, though the Lima airport is a bit challenging. The service from VivaColombia was good. The crew was kind and accommodated my English only deficiency. I'd fly them again.

Do pay special attention to luggage restrictions!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank t0nylist0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC