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“Great cabin staff but filthy toilet”
Review of Mandarin Airlines


Reviewed 25 February 2018

The flying time was only 1hour 5mins and the airplane took off a bit late. As it was a short flight, not much is expected of inflight meals even for business class. The cabin crew performed their duties very competently. The toilet in the Business Class however was apparently not cleaned throughly before the fligh. The toilet seat cover and the rim of the bowl were really off-putting and could pose health hazards. What a big let down!

Date of travel: February 2018
Thank PatrickLLLL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (47)
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6 - 10 of 47 reviews

Reviewed 28 September 2016

I was first traveled by E190, the aircraft was small, it was the smallest in the Hong Kong International Airport, the weather was not that good, and the aircraft was quite small, there was turbulence during the flight, no hot drink could be served, and the feel was just like riding with a roller coaster, but the service was not very bad; flight has been changed to use 737-800 afterward, and I think passengers would be more comfortable.

Date of travel: October 2015
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank WaiLeungC4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2016 via mobile

Ground staff at HKG and RMQ are helpful and friendly...help us get the comfy seats and follow up my special meal even our return flight had been changed within short notice

Inflight: seats are clean and have enough space

Cabin crews are same helpful as ground staff as well as very efficient

Date of travel: September 2016
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank cancer1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2016 via mobile

Flight number - AE391
Date: 11th June 2016

Flying from Sung Shan Airport (Taipei) to Taitung which was a pretty short flight.

The flight attendant was extremely friendly and attentive, she could speak both Mandarin (local language) and a bit of English, I was in emergency seating and received a thorough safety briefing both in Mandarin and English. The flight was smooth, comfortable and on time, light refreshments were also provided.

My first time using Mandarin Airlines but it won't be the last.

Thank you for a pleasant flight in Taiwan.

Date of travel: June 2016
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
3  Thank FREEDOM0710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago
Google Translation

Date of travel: September 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC