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“Overbooked / a stressful experience”
Review of Volotea


Reviewed 3 weeks ago

I had such a disappointing experience with Volotea that I felt compelled to share. I bought my ticket about a month in advance, expecting a smooth and well-organized trip. However, the reality was far from that.

When I tried to check-in online, I found that it was no longer possible. Assuming I could get it done at the airport, I arrived two hours before my flight to check in at the reception desk. To my surprise, I was told that the flight was fully booked and I couldn't get a boarding pass. The staff were unable to provide a clear explanation as to why this was the case or confirm whether I could board the plane.

I was told to wait until the end of the boarding process, leaving me in limbo for an extended period. Finally, I was informed that 12 passengers had been canceled, which allowed me to board. While I was relieved to eventually get on the flight, the entire ordeal was unnecessarily stressful and poorly managed.

Overbooking flights is an inherently inefficient and unfair practice that shows a disregard for customers' time and peace of mind and this experience makes me hesitant to trust Volotea again. I strongly urge the airline to address these issues and prioritize customer satisfaction over profits. Thank you.

Date of travel: January 2025
1  Thank NDRTNA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Volotea, Director de Relaciones con Clientes at Volotea, responded to this reviewResponded 3 weeks ago

Hi Nadirat, we are really sorry to hear that you did not have a great experience and please accept our sincere apologies for any inconvenience caused. We inform you that you can send us a claim through the form you will find on our official website. We can assure you that this does not reflect the quality of the service we wish to offer you. We hope to see you on board again soon. Regards.

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Reviews (32,530)
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11 - 15 of 32,530 reviews

Reviewed 4 weeks ago

First time I fly Volotea, highly recommended. Very easy to make a booking, extremely punctual flight both way. Comfortable aeroplane!

Date of travel: January 2025
    • Seat comfort
    • Cleanliness
    • Value for money
    • Check-in and boarding
1  Thank Travev
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Volotea, Director de Relaciones con Clientes at Volotea, responded to this reviewResponded 3 weeks ago

Hi, we are glad to receive your comment. We will be delighted to see you soon on board. Thank you!

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Reviewed 4 weeks ago

good company and the flight waas arrived haalf an hour inn advance o the scheduled time

I never had annticipated flight this is the first time in my life

Date of travel: January 2025
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Giuseppe s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Volotea, Director de Relaciones con Clientes at Volotea, responded to this reviewResponded 4 weeks ago

Hi Giuseppe, we are glad to receive your comment. We will be delighted to see you soon on board. Thank you!

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Reviewed 4 weeks ago

I'm a megavolotea plus memer so I prefer to travel with volotea. The flight was on time and the cost is low but the quality is very good!

Date of travel: December 2024
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    • Value for money
    • Check-in and boarding
Thank michaelsZ3004GM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Volotea, Director de Relaciones con Clientes at Volotea, responded to this reviewResponded 4 weeks ago

Hi Michael. Thank you for sharing your experience with us! We appreciate your opinion about our work, and we look forward to welcoming you back on board! Best regards!

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Reviewed 4 weeks ago

Excellent service as usual. On return flight plane was completely full, lots of families. The cabin crew were very helpful to everyone.

Date of travel: January 2025
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Navigate65816207037
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Volotea, Director de Relaciones con Clientes at Volotea, responded to this reviewResponded 4 weeks ago

Hi, we are doing our best every day to give our passengers the best customer experience and we really appreciate your feedback. We look forward to seeing you again on our flights! Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC