VOLOTEA
Volotea Lyon Athens 29/11/24 fl. 2018. The Delay of the departure until this hour (20:21h) is 2h 45 min!! NO PREVIOUS NOTICE TO OUR EMAIL OR TEL.!! A humiliating long waiting queue to give us a coupon of 5€ for lunch !!! The available food in the only open bar «221.bar», is potato chips, muffins, cookies, coffee, etc. No sandwiches or any other snacks. The epitome of Volotea's contempt for its passengers.
Volotea’s services and care to it’s passengers Is discussing.!!!
“Volotea’s services and care to it’s passengers Is discussing.!!!”
Review of Volotea
3932
Date of travel: November 2024
1 Thank sotipap
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Volotea, Director de Relaciones con Clientes at Volotea, responded to this reviewResponded 2 December 2024
Hi, thanks for your comment. We are sincerely sorry that your experience with us was not what you expected or wished for. However, we would like to inform you that we remain at your disposal through all our customer service channels, including our social media networks and the chat service so that we can clarify the situation. We hope that we can redeem ourselves on your next flight. Regards.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (32,292)
45 - 49 of 32,292 reviews
42
No frills, no fuss airline. More importantly, on time
Joined ‘Megavolotea’ which allows me to take on extra baggage, without the over inflated prices of other airlines.
Easy to use app
Date of travel: November 2024
Thank Paula E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Volotea, Director de Relaciones con Clientes at Volotea, responded to this reviewResponded 28 November 2024
Hi Paula, we enjoy receiving your feedback! We will be delighted to see you soon on board. Thank you!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1
I'm regularly taking flights offered by the Volotea company, and they always arrive on time or even slightly earlier. The cruise crew is welcoming and kind, especially with kids.
Date of travel: November 2024
Thank irene v
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Volotea, Director de Relaciones con Clientes at Volotea, responded to this reviewResponded 26 November 2024
Hi Irene. Thank you for sharing your experience with us! We appreciate your opinion about our work, and we look forward to welcoming you back on board! Best regards!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1
Very satisfied with the service The service was good, the plane landed very comfortably and had a pleasant and pleasant trip
Date of travel: November 2024
Thank Ganbat O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Volotea, Director de Relaciones con Clientes at Volotea, responded to this reviewResponded 25 November 2024
Hi, we are doing our best every day to give our passengers the best customer experience and we really appreciate your feedback. We look forward to seeing you again on our flights! Best regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1
I booked a flight from Verona to Catania on the 21/11/25 departing at 18:45 for me and my dad. I tried doing the online check-in everyday for 3 days before my flight but I always got an error message. I searched on the company's website on what to do in this case, and I found on article saying to go to the airport check-in area and the Volotea customer service will help to provide me the check-in without any additional cost.
I went to the check-in area of Verona airport on the 21/11/25 and I explained my situation to the employee working at the desk. I showed her a screenshot of the error when I tried to do do the online check-in, I also showed her the website link about doing the check-in at the airport but she said ''that link is not valid''. I had to pay 60 EUR to get my check-in.
The following day I emailed Volotea and I attached the screenshot of the check-in error, and the website article saying that I could do the check-in at the airport in case of error during the process. They replied that I should have emailed the company before the flight, and that they could not refund the 60 EUR.
I will not trust this company in the future as I had to deal with a uncaring employee at the airport, and the email I received back from Volotea ignored my request despite their misleading information.
Date of travel: November 2024
Thank Lorenzo B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Volotea, Director de Relaciones con Clientes at Volotea, responded to this reviewResponded 26 November 2024
Hi Lorenzo, thank you for providing your feedback and letting us know about your experience. We are sincerely concerned and apologize if we fell short of your expectations. We work hard to offer our passengers a high quality service and we would like to know more about your experience in the airport of Verona, about your luggage. Your comments will help us improve the services we offer to our passengers. So please contact us through one of our customer service channels, including the social media networks and the live chat, explaining in detail what happened. Thanks for your comment. Regards.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC