Just wondering if anyone can give me any advice.
Our original booking was for a one bedroom apartment but due to the date change Thomas cook would only offer me a 1 bedroom attic room as the only other rooms available was 1 bed superior room and they said they wouldn't authorise this as the price had already gone up significantly even though we are going one day earlier. My dilemma is from reading reviews I now found out there are no lifts to the Attic rooms and the stairs can be a difficult with people with walking difficulties I was born with a right side Hemeplegia (cerebral Palsy) and I have difficulties walking up and down flights of stairs.
Can any body give me advice on how I stand with Thomas cook can they ask me to pay extra for a superior room even though my original room was a 1 bedroom apartment but they have downgraded me to a Attic room I feel they have already inconvenienced us by changing our flights from Doncaster to Manchester.
Thanks in advance