Problem with Kim Dennis, owner of units at South Seas Resort. I booked with her through VRBO in September 2017. She questioned whether she wanted to rent to me after I had already committed my credit card info. At first I argued, but then decided it was not a good fit. I asked Ms. Davis to cancel my booking that same day. She refused to cancel, instead changed the date of my reservation to 2019. VRBO said I had to wait and see if she rebooked on the actual date, which was 4.5 months later. I kept checking the VRBO page and about 6 weeks before the rental date in February, the unit was marked unavailable. Now Kim Dennis claims she could not rebook—in February on Captiva on the beach! and she refuses to give me my money back. I would sue but, of course, I live out of state. I complained to VRBO and they told me essentially that she can just keep the money because it is “non refundable,” even though the contract requires reasonable efforts to rebook. How can this be fair when the unit was off the market, if at all, for less than one day? Be careful before you commit your money to this landlord!