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Warning to fellow travelers about terrible rental experience

Asheville, North...
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Warning to fellow travelers about terrible rental experience

Our family meets in Naples every few years or so and we usually rent a house. We've had lovely experiences in the past, until this year.

We rented a home in Naples that we found online and went through the proceedings, emailing back and forth with the owner and sending our money in to them. When asking about a detail of the house -- we could never get in touch with them by phone, incidentally, but only via email -- it came to light that all of the information they'd sent us was not for the house we'd originally asked for, and not for the house we signed a contract regarding. They said it was a 'typo' on the contract and that the house we requested and were told was available had been rented to someone else. Everything on the contract -- the address listed in numerous places -- was for the house we wanted, that has no been rented to someone else.

This was all so worrying that when we asked for details about the new rental we'd been given, the owners kept beating around the bush and became increasingly volatile.

Long story short: we probably won't get our money back. We're switching to suites in a hotel instead and I don't know if we'll rent a house in Naples again. This experience has burned us.

Travelers, beware of naplesparkrentals.com.

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Naples
Naples
Southwest Gulf Coast, FL
Birmingham, United...
Destination Expert
for Rhodes
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1,988 posts
3 reviews
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21. Re: Warning to fellow travelers about terrible rental experience

I believe it is very bad publicity for naplesparkrentals.com to not refund your booking costs. After all, $1000 in a millionaire’s upmarket town like Naples is a small amount of money.

We are annual visitors to the Naples area and I certainly would not consider renting from a company who have given you the level of customer care you have experienced. I bet they do not get much repeat business with the attitude they have shown during your painful booking episode.

Why don't you write to the letters page of the Naples Daily News with your poor experience?

Perhaps to strengthen your case for a satisfactory result with the agent, if you do get a positive conclusion, you could put the record straight and update this forum accordingly.

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Naples
Naples
Southwest Gulf Coast, FL
Wisconsin
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for Marco Island
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60 reviews
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22. Re: Warning to fellow travelers about terrible rental experience

Given everything you have reported, you really might want to notify the Better Business Bureau about this. You also may want to contact the Chamber for Naples. And, as someone else suggested, you might want to drop a note to homeaway.

In any event, it is good to hear that you are having a nice trip.

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Naples
Naples
Southwest Gulf Coast, FL
Kissimmee Florida
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for Kissimmee
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37 reviews
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23. Re: Warning to fellow travelers about terrible rental experience

beegirly,

Please take the time to assemble your documentation and report this to

http://www.800helpfla.com/complnt.html

These are the people at the State of Florida who are responsible for regulating this type of business.

CTR

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Florida
Florida
United States
24. Re: Warning to fellow travelers about terrible rental experience

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